Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Employee Discounts
wellness programs
Job Description
Petco is a leading health and wellness company dedicated to enhancing the lives of pets, pet parents, and Petco partners. With more than 29,000 employees and over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, Petco operates an extensive network of facilities, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. This expansive reach makes Petco a category-defining force in the pet industry, committed to purpose-driven work and believing strongly that supporting pets, people, and the planet is integral to the company's success. Petco embodies core values such as loving all... Show More
Job Requirements
- High school diploma
- minimum 1 year experience in a veterinary or customer-facing role
- excellent communication skills
- ability to handle emotional and stressful situations professionally
- basic computer proficiency including telephone skills
- ability to work effectively in a team environment
- flexibility to adapt and learn new methods
- physical ability to bend, kneel, lift up to 30 pounds and stand for long periods
Job Qualifications
- High school diploma
- at least 1 year previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassionate and sympathetic with professional attitude during stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques, offer creative ideas and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak/busy times or emergencies
- Participate in the training of new staff members and general dissemination of knowledge
- Ensure that the waiting area is consistently cleaned and well-stocked including use of disinfectants when contagious disease is suspected
- Confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- Provide backup support to technical staff when rooms need to be loaded or patients discharged
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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