Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Incentives
Career development opportunities
employee discount
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and its partners. With a robust team of 29,000 employees, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico. These locations include over 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco’s mission is rooted in purpose-driven work that emphasizes doing what is best for pets, people, and the planet. This mission is underpinned by core values that reflect the company’s commitment to love all pets like their own, lead... Show More
Job Requirements
- High school diploma
- at least 1 year's previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassionate and sympathetic and able to maintain a professional attitude during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Job Qualifications
- High school diploma
- at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic with the ability to maintain a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice including greeting clients and patients by name as they arrive for appointments and notifying technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in case of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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