Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401k
Paid Time Off
employee discount
Training and Development
wellness programs
career advancement
Job Description
Petco is a leading health and wellness company dedicated to enhancing the lives of pets, pet parents, and the wider community. With over 29,000 partners and more than 1,500 pet care centers operating throughout the U.S., Mexico, and Puerto Rico, Petco has established itself as a category-defining brand in the pet care industry. The company’s extensive network includes over 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers, reinforcing its commitment to providing comprehensive, high-quality services tailored to the unique needs of pets and their families. Petco’s core values are centered on love for all pets,... Show More
Job Requirements
- High school diploma
- At least one year's experience in a veterinary practice or customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic demeanor
- Exceptional telephone and computer skills
- Ability to work as part of a team
- Willingness to learn new techniques and accept change
Job Qualifications
- High school diploma
- At least one year's previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic with the ability to maintain a professional attitude during emotional or stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred: Previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client's preferred communication method (phone, email, text) the prior day and make necessary adjustments
- Possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are occupied
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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