Veterinary Hospital Receptionist

Lafayette, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Employee assistance program

Career development opportunities

Job Description

Petco Animal Supplies, Inc. is a leading category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and its partners. With a robust presence encompassing over 1,500 pet care centers across the United States, Mexico, and Puerto Rico, Petco also operates more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco's mission goes beyond typical pet care; it strives for purpose-driven work that benefits pets, people, and the planet, thereby shaping the future of the pet industry. The company prides itself on its inclusive culture that welcomes individuals to... Show More

Job Requirements

High school diploma
At least one year previous experience working in veterinary practice or a customer-facing role
Excellent written and verbal communication skills
Compassionate and sympathetic and able to maintain professional attitude and demeanor during emotional and stressful situations
Exceptional telephone and computer skills
Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Preferred previous experience using a Practice Management System

Job Qualifications

High school diploma
At least one year previous experience working in a veterinary practice or a customer-facing role
Excellent written and verbal communication skills
Compassionate and sympathetic with the ability to maintain a professional attitude during emotional and stressful situations
Exceptional telephone and computer skills
Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Preferred experience using a Practice Management System

Job Duties

Assume primary responsibility for answering the practice phone and routing calls appropriately
Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
Greet all visitors to the practice
greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
Monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
Participate in the training of new staff members and general dissemination of knowledge as required
Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Perform additional duties as assigned

Job Location

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please contact the employer.

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