Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $21.50 - $27.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
Paid holidays
401k
employee pet care discounts
Job Description
VCA Animal Specialty Group (ASG) is a renowned emergency and specialty referral hospital dedicated to providing exceptional veterinary care for stable and critically ill patients. Located adjacent to Griffith Park and the Los Angeles Zoo, ASG specializes in offering advanced specialty services, emergency interventions, and hospitalization. The hospital emphasizes compassionate, respectful, and professional care for its animal patients and their owners, making it a trusted facility in the veterinary community. The team at ASG is committed to ensuring that all patients receive the highest standard of medical attention and that clients have a positive experience throughout their visit.
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Job Requirements
- Minimum of 1 year of veterinary experience required
- Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately
- Ability to prioritize and multitask
- Ability to answer a high volume of calls, emails, and text message
- Ability to work quickly and efficiently in a fast-paced environment with minimal instruction
- Ability to remain professional and respectful under high pressure situations
Job Qualifications
- Minimum of 1 year of veterinary customer service experience as a CSR or DA
- Strong communication skills with clients, doctors, and staff professionally, respectfully, and compassionately
- Ability to prioritize and multitask in a fast-paced environment
- Proficient in handling high volume of calls, emails, and text messages
- Ability to work quickly and efficiently with minimal instruction
- Maintain professionalism and respect under high pressure situations
Job Duties
- Communicate with clients including greeting, check-in, and check-out, answer phones, and present estimates
- Collect presenting concerns from clients and visually triage patients especially critical patients
- Schedule and confirm appointments for all specialty departments and emergency
- Process payment transactions including Care Credit and Scratch Pay
- Send out and obtain records from referring Primary Care Veterinarians
- Send and receive phone calls, texts, and emails
- Maintain hospital cleanliness including lobby, exam rooms, restrooms, pharmacy, and breakroom
- Manage digital medical records, reports, and correspondence
- Ensure clients have an overall excellent experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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