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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.50 - $19.75
Benefits
Health Insurance
Paid Time Off
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Training and Development
Job Description
El Centro Pet Medical Center, located in Killeen, TX, is a dedicated veterinary healthcare provider specializing in comprehensive pet care. As a branch of Thrive Pet Healthcare, a nationwide leader in veterinary services, the center is committed to delivering exceptional and compassionate veterinary care throughout every stage of a pet's life. Thrive Pet Healthcare, founded by veterinarians, supports a vast network of over 360 veterinary professionals and hospitals, integrating innovative technology and service solutions to elevate the overall pet care experience. The organization emphasizes a people-centered culture focused on operational excellence and a commitment to nurturing meaningful relationships between pets,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year veterinary medicine experience required
- Customer service experience required
- Knowledge of general office practices and procedures, Client Care Specialist (receptionist) duties, and telephone techniques
- Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
- Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records
- Ability to complete assigned tasks in the time allotted without direct supervision
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion
- Excellent interpersonal communication skills
- A commitment to outstanding client service
- Ability to safely lift objects weighing up to 40 pounds independently and objects over 40 pounds with assistance, with or without reasonable accommodation
- Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
Job Qualifications
- High school diploma or equivalent
- Minimum of one year veterinary medicine experience
- Customer service experience
- Knowledge of general office practices and procedures
- Ability to perform clerical work with speed and accuracy
- Experience assembling patient records and entering information accurately
- Excellent interpersonal communication skills
- Commitment to outstanding client service
- Preferred knowledge of veterinary medical terminology and procedures
- Preferred ability to type 45 words per minute and use a 10-key adding machine
Job Duties
- Answer and route calls using a multi-line phone system
- Greet clients and patients warmly and professionally
- Schedule appointments and provide pre-visit instructions
- Address client questions or concerns and escalate when needed
- Review and explain invoices, take payments, and manage client records
- Assist with check-in and discharge of patients
- Communicate medical instructions from the team to clients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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