Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $20.00
Benefits
Professional Development
supportive work environment
Work-life balance
mental health support
Inclusive culture
Job Description
Thrive Pet Healthcare is a vet-founded and Austin-born company that has grown to encompass over 380 partner hospitals across the United States. It is dedicated to shaping the future of pet well-being through a commitment to medical excellence, innovative technology, and a closely connected community of teams and partners. Thrive Pet Healthcare bridges general practice, urgent care, specialty, and emergency care, enabling its locally rooted yet nationally connected hospitals to benefit from extensive resources while preserving their unique identities. This extensive network fosters a culture that values the support of its people as essential to helping pets thrive through every... Show More
Job Requirements
- Education equivalent to the completion of the 12th grade
- Minimum of one year veterinary medicine experience
- Customer service experience
- Knowledge of general office practices and procedures
- Ability to perform clerical work with speed and accuracy
- Ability to use a multiple-line telephone system
- Ability to handle cash and other forms of payment
- Experience assembling patient records and entering information accurately
- Ability to complete tasks without direct supervision
- Demonstrated empathy toward clients and respect for animals
- Excellent interpersonal communication skills
- Commitment to outstanding client service
- Ability to lift objects weighing 40 pounds without assistance and heavier objects with help
- Ability to stay on task and work energetically for long shifts
- Preferred knowledge of veterinary medical terminology and procedures
- Preferred ability to type 45 words per minute and use a 10-key adding machine
Job Qualifications
- Education equivalent to the completion of the 12th grade
- Minimum of one year veterinary medicine experience
- Customer service experience
- Knowledge of general office practices and procedures
- Ability to perform clerical work with speed and accuracy
- Ability to use a multiple-line telephone system
- Ability to handle cash and other forms of payment
- Experience assembling patient records and entering information accurately
- Ability to complete tasks without direct supervision
- Demonstrated empathy toward clients and respect for animals
- Excellent interpersonal communication skills
- Commitment to outstanding client service
- Ability to lift objects weighing 40 pounds without assistance and heavier objects with help
- Ability to stay on task and work energetically for long shifts
- Preferred knowledge of veterinary medical terminology and procedures
- Preferred ability to type 45 words per minute and use a 10-key adding machine
Job Duties
- Answer and route calls using a multi-line phone system
- Greet clients and patients warmly and professionally
- Schedule appointments and provide pre-visit instructions
- Address client questions or concerns and escalate when needed
- Review and explain invoices, take payments, and manage client records
- Assist with check-in and discharge of patients
- Communicate medical instructions from the team to clients
- Monitor appointment schedules and client wait times
- Ensure accurate and up-to-date records
- Triage urgent cases and notify medical staff appropriately
- Enter patient charges and reminders in the system
- Perform daily financial tasks and end-of-day reporting
- Handle correspondence and follow-up communication
- Maintain cleanliness in reception and exam areas
- Restock supplies and maintain front desk materials
- Adhere to hospital and company policies, standards, and procedures
- Maintain knowledge of products and services
- Attend all staff and departmental meetings and trainings as requested
- Perform other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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