Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401k Retirement Plan
Paid Time Off
Uniform allowance
Continuing education opportunities
Job Description
Advanced Veterinary Specialists (AVS) is a premier 24-hour emergency and specialty veterinary hospital located in Santa Barbara, California. Known for its expert team of veterinarians and support staff, AVS provides comprehensive high-quality care through their various departments including emergency, internal medicine, surgery, oncology, and critical care services. Dedicated to excellence and compassion, AVS fosters a collaborative team culture that prioritizes both client satisfaction and patient welfare. Every member of their team is committed to delivering exceptional care and support, standing ready to respond to urgent medical cases with expertise and empathy.
The role of Client Patient Liaison (CPL) in ... Show More
The role of Client Patient Liaison (CPL) in ... Show More
Job Requirements
- Previous experience in a veterinary healthcare or high-volume customer service role
- Strong interpersonal communication skills both verbal and written
- Ability to multitask efficiently in a fast-paced environment
- Knowledge of veterinary practice management software or electronic medical records preferred
- High professionalism and discretion when handling confidential information
- Availability to work full-time including evening weekend and holiday shifts
- Ability to handle emotionally sensitive situations with composure and empathy
Job Qualifications
- Previous experience in a veterinary healthcare or high-volume customer service setting
- Strong interpersonal and communication skills verbal written and empathetic
- Ability to multitask in a fast-paced emotionally charged environment
- Familiarity with veterinary practice management software and/or electronic medical records preferred
- High level of professionalism integrity and discretion with confidential information
- Calm compassionate demeanor with a proactive and team-focused mindset
Job Duties
- Serve as the first point of contact for emergency clients providing updates guidance and reassurance throughout their pet's visit
- Assist with managing the flow of emergency patients by coordinating communication between the front desk veterinary staff and clients
- Deliver compassionate efficient and solution-oriented service during emotionally charged situations
- Maintain accurate records of client communication and patient updates using hospital software
- Provide clients with treatment estimates process payments and assist with basic billing and insurance-related questions
- Direct urgent cases to clinical staff appropriately ensuring immediate attention to critical patients
- Work closely with ER veterinarians technicians and client service representatives to maintain seamless client and patient experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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