Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $24.00 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
incentive compensation plan
Career development opportunities
Travel reimbursement
Team-oriented environment
employee training
Job Description
ACV Auctions is a dynamic and rapidly growing company specializing in online vehicle auctions that revolutionize the automotive retail industry. With a strong focus on innovation and technology, ACV provides dealerships and independent sellers with a seamless digital platform to buy and sell vehicles efficiently and transparently. The company prides itself on fostering a culture rooted in trust, transparency, credibility, and exceptional customer service. Headquartered in New York, ACV Auctions continues to expand its footprint, offering career opportunities for individuals passionate about the automotive industry and driven to contribute to a transformative market experience.
The role of an Ins... Show More
The role of an Ins... Show More
Job Requirements
- One year experience in the automobile field including body, paint, and mechanical repair knowledge
- Customer service background
- Ability to read, write, speak, and understand English
- Ability to work outdoors in various weather conditions for extended periods
- Problem-solving aptitude with resourcefulness and innovative approaches
- Ability to work independently and within a team
- Excellent communication with customers
- Valid driver’s license and access to a registered, insured motor vehicle
- Knowledge of relevant software and web applications
- Ability to perform manual labor including standing for extended periods, lifting 25 lbs or more, bending, and squatting
- Ability to drive manual and automatic transmission vehicles
- Vision to identify small vehicle defects
Job Qualifications
- One year experience in the automobile field including body, paint, and mechanical repair knowledge
- Customer service experience
- Ability to read, write, speak, and understand English
- Proven success working independently with minimal supervision and in a team environment
- Excellent communication skills with the ability to understand customer needs and expectations
- Valid driver’s license and use of a validly registered and insured motor vehicle
- Knowledge of system capabilities, relevant software packages, and web-based applications
- Ability to drive both manual and automatic transmission vehicles
- Vision abilities to identify small defects around and underneath vehicles
Job Duties
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Partner with a Territory Manager and a team of Inspectors to conduct vehicle inspections at dealerships, auctions, and off-lease locations
- Prepare and submit detailed reports on vehicle condition, including repair and replacement cost estimates, and related documentation
- Assist the sales team in up-selling or cross-selling services and products
- Interface regularly with dealers to build strong client relationships and ensure satisfaction
- Travel to dealerships and homes to inspect vehicles and write condition reports for auction listing
- Take multiple overall and damage photos, match them to vehicles, and upload them using company-issued smartphones
- List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing
- Register independent dealerships as buyers on ACV's digital auction platform
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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