VDC Program Administrative Coordinator
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.05 - $25.03
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
remote work options
Professional Development
flexible schedule
Job Description
The Independence Center (IC) is a respected nonprofit organization dedicated to empowering individuals with disabilities to live independently and fully participate in their communities. Through a variety of programs and services, the center advocates for inclusion, accessibility, and equal opportunity. One of its flagship initiatives is the Veteran Directed Care (VDC) program, which focuses on supporting veterans with disabilities by providing them personalized care coordination and assistance to enhance their independence and quality of life. The VDC program is designed to offer veterans and their authorized representatives the tools, resources, and flexibility necessary to manage their healthcare and daily living... Show More
Job Requirements
- High school diploma or GED
- proficiency with Microsoft Excel and Office Suite
- administrative experience in organization, coordination and customer service
- effective communication skills
- strong organizational skills and attention to detail
- ability to handle multiple priorities and deadlines
- ability to maintain confidentiality under HIPAA regulations
- self-motivated and flexible
- valid driver’s license and car insurance
- capacity to work individually and in a team
- commitment to diversity, equity, accessibility and inclusion
- ability to use common computer programs including MS Windows, Word, Excel, PowerPoint, Outlook, Teams, and Zoom
Job Qualifications
- High school diploma or GED
- proficiency in Microsoft Excel and Office Suite with effective management of complex spreadsheets, data analysis and report generation
- administrative experience including organization, coordination, customer service and successful project completion
- experience working with people with disabilities preferred
- lived experience with a disability preferred
- strong organizational skills and attention to detail
- effective communication skills
- ability to handle multiple priorities and deadlines
- ability to work individually and as part of a team in an inclusive environment
- decision-making and problem-solving skills
- proficiency with MS Windows, Word, Excel, PowerPoint, Outlook, Teams, and Zoom
- commitment to core values of adaptability, collaboration, inclusion, integrity and person-first service
Job Duties
- Utilize effective communication skills to conduct 150-200 monthly customer service calls
- manage all inbound and outbound client/veteran communication via calls, emails, and texts ensuring HIPAA compliance and exemplary customer service
- provide expert level customer service, administrative support and coordination to internal or external Financial Management Services (FMS)
- assist in managing monthly reports and mailing to veterans and Authorized Representatives for program compliance
- manage all Veteran hospitalization information and report weekly data to VDC leadership
- provide comprehensive administrative support including task management, capturing detailed meeting notes and providing back-up administrative training and support as needed
- compile and manage various program data and spreadsheets for monthly, annual and as-needed documentation and communications to leadership
- support Veterans in the development, approval and monitoring of spending plans ensuring compliance with VDC program regulations
- participate in special projects related to employee training and program growth
- participate and engage in required program, committee or IC meetings with or in place of leadership
- perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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