Valet/Driver

Rockwall, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

The Hilton Dallas Rockwall Lakefront is one of the most prestigious properties within the Hilton portfolio in North America. Located in the picturesque city of Rockwall, Texas, this luxury hotel boasts 233 elegantly appointed rooms with stunning views overlooking Lake Ray Hubbard. Known for its exceptional guest service and top-notch cleanliness, the property consistently ranks in the top 10 percent year after year, reflecting Hilton's commitment to quality and an outstanding guest experience. The Hilton Dallas Rockwall Lakefront offers a blend of comfort, luxury, and beautiful surroundings that appeal to both business and leisure travelers visiting the Dallas area.
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Job Requirements

Valid Class B license
Ability to lift up to 100 pounds
Previous experience in guest service or valet driving preferred
Ability to work flexible shifts including nights, weekends and holidays
Strong communication and interpersonal skills
Ability to operate a computer and telephone
Must adhere to all safety and security procedures
Neat, clean and well-groomed appearance

Job Qualifications

Valid Class B license
Professional, positive attitude and actions when communicating with guests and team members
Knowledge of hotel and the city
Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations
Ability to operate a computer, printer, copier, and telephone
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor

Job Duties

Drive guests between airport and hotel and the local area
Open and close vehicle doors for guests
Check guest luggage for both day and overnight visits
Assist guests with storing and retrieving their luggage, and if requested, from their vehicle
Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas
Run hotel errands as instructed by management
Maintain and clean the designated lobby station and baggage room
Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions
Stand by ready to assist guests, greeting and welcoming guests to the hotel
Assist in providing travel directions, recommendations for local attractions, restaurants and other services
Answer phones to assist PBX/Guest Calls
Restock supplies at the front desk and business center
Clean and inspect hotel vehicles
Maintain vehicle cleanliness, pump gas, and obtain oil changes
Complete vehicle mileage reports
Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management
Maintain a neat, clean and well-groomed appearance
Adhering to hotel taxi stand requirement and agreements
Adheres to all company policies and procedures
Follows safety and security procedures and rules
Knows department fire prevention and emergency procedures
Utilizes protective equipment
Reports unsafe conditions to supervisor/manager
Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager
Provides for a safe work environment by following all safety and security procedures and rules
Assists other Front Desk Personnel when needed
Perform any related duties as requested by supervisor/manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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