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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to grow rapidly. The company boasts an impressive and diverse portfolio of over 1000 properties across eight countries, including a mix of full-service and focused hotels located in major cities worldwide. Sonesta's hospitality approach emphasizes the human side of its service, delivering passionate and loyal experiences that truly connect with guests. Driven by a mission of delivering quality, value, and amazing hospitality, Sonesta thrives on creating memorable moments for every guest at every stay.\n\nThis Bell Attendant position is a crucial frontline role that embodies Sonesta's... Show More
Job Requirements
- Previous hotel experience or retail customer service preferred
- Must be able to exert up to 100 pounds of force occasionally and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Must be able to push and pull carts weighing up to 250 lbs
- Frequent bending, stooping and kneeling
- Ability to stand during entire shift
- Must be flexible to work variable days of the week including weekends and holidays
- Must be flexible to work variable shifts including days, nights, overnights
- Ten to twelve hour shifts sometimes required
Job Qualifications
- Professional verbal communication skills
- Excellent interpersonal and customer service skills, including dealing with difficult guests
- Reading and writing abilities to complete departmental records and logs
- Excellent organizational skills and attention to detail
- Ensure overall guest satisfaction
Job Duties
- Welcome and acknowledge all arriving guests in a courteous and professional manner
- Transport luggage to and from guest rooms
- Secure, tag and store luggage at guest’s request
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping
- Respond appropriately to guest complaints and inform supervisor of major problems or dissatisfied guests
- Promote hotel facilities, outlets, and services to guests and provide information regarding local attractions and activities
- Treat requests with professionalism, tact, and a courteous manner
- Adhere to uniform and grooming standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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