Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $8.00 - $10.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Life insurance
critical illness insurance
Bonus opportunities
Paid Time Off
Paid training
Tuition Assistance
Nationwide discounts
Military Friendly employer
Job Description
Parking Management Company (PMC) is a nationally recognized parking services provider headquartered in Nashville, Tennessee, specializing in hospitality-driven parking solutions. With operations spanning multiple states, PMC offers a broad spectrum of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services for diverse industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and entertainment venues. The company prides itself on delivering a white-glove, customer-first approach that enhances the hospitality experience for partners and guests alike. Known for upholding high standards of professionalism and efficiency, PMC is dedicated to fostering an environment of seamless service, operational excellence,... Show More
Job Requirements
- High school diploma or GED
- minimum 1 year supervisory or customer service experience preferred
- valid driver's license and reliable transportation
- maintain clean driving record with no more than three moving violations in three years
- pass background check
- ability to work all shifts
- capable of standing and walking for extended periods
- effective communication skills
- ability to adapt to changing environments
- follow safety protocols
- complete required training
- use personal cell phone for work communication
- attend staff meetings
- willingness to perform additional duties
- must comply with company policies and procedures
- availability to work 40 or more hours onsite at assigned accounts
- ability to lift moderate weights
Job Qualifications
- High school diploma or general education degree (GED)
- minimum 1 year of supervisory and related customer service or hospitality experience preferred
- management or leadership related training, certifications, or business preferred
- valid driver’s license with reliable transportation
- ability to maintain acceptable motor vehicle record with no more than three moving violations within three years
- ability to pass and maintain a clean background check
- exceptional guest service skills with professional communication, active listening, and personalized assistance
- adaptability to changing work environments and managing competing demands
- dependability in following instructions and completing work on schedule
- adherence to safety procedures and ability to report unsafe conditions
- strong leadership skills with ability to engage staff in decision-making and improvement efforts
- experience working collaboratively in team-oriented environments
- ability to use computers and phones for communication and operational tasks
- physical ability to stand, walk and lift moderate weights when needed
Job Duties
- Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
- address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution
- verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times
- lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment
- manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations
- oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions
- supervise valet operations to ensure safe key handling and vehicle management, submit incident reports promptly, and maintain a safe environment for both guests and associates
- foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence
- perform other tasks as needed to support operational and financial goals, attend staff meetings and complete all required training modules on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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