Valet Supervisor - Norfolk, VA

Suffolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $8.00 - $10.00

Work Schedule

Rotating Shifts

Day Shifts

Night Shifts

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401k

Supplemental Insurance

Bonus opportunities

internal leadership development program

Continuous nationwide growth opportunities

Paid Time Off

Paid training

Tuition Assistance

Nationwide discounts

Military Friendly employer

Job Description

Parking Management Company (PMC) is a nationally recognized provider of hospitality-focused parking solutions headquartered in Nashville, Tennessee. Specializing in valet and self-parking services, PMC serves a wide range of industries such as hotels, resorts, healthcare centers, residential communities, restaurants, and event venues. With operations spanning multiple states, PMC is renowned for delivering white-glove, customer-first service that enhances the overall guest experience. As a company that prides itself on excellence, PMC positions itself as an extension of its partners' hospitality offerings, ensuring seamless service delivery and guest satisfaction across all accounts.

The Valet Supervisor role at PMC represents a pivotal po... Show More

Job Requirements

High school diploma or general education degree (GED)
Minimum 1 year previous supervisory and related customer service or hospitality experience preferred
Management or leadership related training, certifications, or business preferred
Valid driver's license with reliable transportation
Acceptable motor vehicle record with no more than three moving violations within three years
Clean background check
Ability to provide exceptional guest service through professional communication, active listening, and personalized assistance
Ability to follow company policies and adapt to changing work environments
Demonstrated dependability with adherence to schedules and safety procedures
Experience engaging staff in decision-making and providing regular feedback
Ability to foster a culture of quality and continuous improvement
Comfortable with work environments involving computer use, phone communication, and outdoor activities
Physical ability to stand for extended periods, walk, and lift moderate weights
Willingness to use personal cell phone for work communication with reimbursement per company policy

Job Qualifications

High school diploma or general education degree (GED)
Minimum 1 year previous supervisory and related customer service or hospitality experience preferred
Management or leadership related training, certifications, or business preferred
Valid driver's license with reliable transportation
Acceptable motor vehicle record with no more than three moving violations within three years
Clean background check
Ability to provide exceptional guest service through professional communication, active listening, and personalized assistance
Ability to follow company policies and adapt to changing work environments
Demonstrated dependability with adherence to schedules and safety procedures
Experience engaging staff in decision-making and providing regular feedback
Ability to foster a culture of quality and continuous improvement
Comfortable with work environments involving computer use, phone communication, and outdoor activities
Physical ability to stand for extended periods, walk, and lift moderate weights
Willingness to use personal cell phone for work communication with reimbursement per company policy

Job Duties

Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs
Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times
Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment
Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations
Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions
Supervise valet operations to ensure safe key handling and vehicle management
Submit incident reports promptly and maintain a safe environment for both guests and associates
Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence
Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs
Attend staff meetings and complete all required training modules on time

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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