Job Overview
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Grand Sierra Resort is a prominent and upscale resort casino located in Reno, Nevada, renowned for its exceptional guest services, entertainment options, and vast amenities. It offers a dynamic and fast-paced environment that caters to a diverse clientele seeking leisure, gaming, dining, and entertainment experiences. As a significant player in the hospitality and entertainment industry, Grand Sierra Resort prides itself on maintaining high operational standards and fostering a welcoming atmosphere for guests and employees alike.
The Valet Supervisor position at Grand Sierra Resort is an essential leadership role that supports the smooth operation of the valet services, ensuring that g... Show More
The Valet Supervisor position at Grand Sierra Resort is an essential leadership role that supports the smooth operation of the valet services, ensuring that g... Show More
Job Requirements
- High school diploma or GED certificate
- 1 to 2 years previous valet experience preferred
- 3 years or more clean driving record as confirmed by DMV report
- obtain and maintain Alcohol Awareness Card
- produce driving record from DMV bi-annually to present to management to remain in position
- able to maintain physical stamina and mental attitude to work under pressure in a fast-paced casino environment
- able to sit, stand, walk, and move through all areas of the casino
- able to reach with hands and arms above shoulder level
- able to bend, stoop, squat, balance, kneel, lift and push/pull
- consistently able to lift and/or move/push up to 65 pounds
- specific vision abilities required including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- able to run back and forth to the valet lot consistently during shift in all weather conditions
- able to work indoors and outdoors in loud noise environments
- able to tolerate odor and secondhand smoke
Job Qualifications
- Previous supervisory experience preferred
- strong leadership and interpersonal skills
- ability to manage staff effectively and rotate assignments
- proficiency with car tracking systems
- excellent guest service and communication skills
- high attention to detail and safety awareness
- ability to defuse guest escalations professionally
- basic scheduling and training experience
- valid driver's license and clean driving record
Job Duties
- Oversight of the porte and valet operations to ensure and provide exceptional guest service and limiting wait times for our guests
- supervisors may pick or park a car but this is not a primary duty and should only be one when wait times exceed 20 minutes or the line to park is significantly out of the porte
- pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
- must be visible in the porte and able to assist and defuse any guest escalations
- ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
- assists the front services manager and lead supervisor with scheduling and training
- ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles
- reporting any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner
- follow up as necessary
- ensure CVPS car tracking system is kept up to date and cars are being entered properly
- ensure team members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
- able to provide guests with information regarding property facilities, amenities, services, special events, etc
- monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare
- document and report all vehicle incidents such as damages, accidents, theft, missing articles etc
- report any accidents, injuries, and unsafe work conditions to the lead supervisor and/or front services manager immediately
- monitor and maintain safety, security, and cleanliness of parking areas, porte and in the key booth
- act in capacity of valet runner at any time, only as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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