Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible work schedules
Job Description
Grand Sierra Resort is a premier resort and casino destination that offers a vibrant and dynamic work environment focused on exceptional guest experiences. Known for its expansive facilities, diverse dining options, entertainment venues, and comprehensive guest services, the resort is committed to providing outstanding customer service through its dedicated team members. The resort caters to a wide range of guests, from leisure travelers to high-stakes casino players, and prioritizes maintaining high standards in all operational aspects. It fosters a collaborative and inclusive workplace culture where professional development is encouraged and valued. As a major employer in the hospitality industry, Grand... Show More
Job Requirements
- High School Diploma or GED certificate
- 1 to 2 years previous valet experience preferred
- 3 years or more clean driving record as confirmed by DMV report
- Obtain and maintain Alcohol Awareness Card
- Must produce driving record from DMV bi-annually to present to management to remain in position
- Ability to maintain physical stamina and mental attitude to work under pressure in a fast-paced casino environment
- Ability to lift and/or move/push up to 65 pounds
- Willingness to work both indoors and outdoors in varying weather and noise conditions
Job Qualifications
- High School Diploma or GED certificate
- 1 to 2 years previous valet experience preferred
- 3 years or more clean driving record as confirmed by DMV report
- Ability to work effectively under pressure in a fast-paced casino environment
- Strong communication and team leadership skills
- Knowledge of safety and security procedures related to vehicle handling
Job Duties
- Oversight of the Porte and Valet operations to ensure and provide exceptional guest service and limiting wait times for our guests
- Supervisors may pick or park a car but this is not a primary duty and should only be one when wait times exceed 20 minutes or the line to park is significantly out of the Porte (more than halfway down the ramp)
- Pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
- Must be visible in the Porte and able to assist and defuse any guest escalations
- Ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
- Assists the Front Services Manager and Lead Supervisor with scheduling and training
- Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles
- Reporting any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner
- follow up as necessary
- Ensure CVPS car tracking system is kept up to date and cars are being entered properly
- Ensure Team Members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
- Able to provide guests with information regarding property facilities, amenities, services, special events, etc.
- Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare
- Document and report all vehicle incidents such as damages, accidents, theft, missing articles etc.
- Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and/or Front Services Manager immediately
- Monitor and maintain safety, security, and cleanliness of parking areas, Porte and in the key booth
- Act in capacity of Valet Runner at any time, only as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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