Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Team-oriented environment
Job Description
The Cooper Hotel is a luxury boutique hotel situated in Charleston, renowned for its exquisite blending of Southern charm with modern elegance. As a part of the esteemed BHC hospitality group, The Cooper Hotel prides itself on delivering personalized and impeccable guest services, reflecting the rich culture and warmth of Charleston. The hotel offers a range of high-end amenities, featuring beautifully appointed rooms, exceptional dining experiences, and a commitment to maintaining Forbes 5-Star standards. Employees at The Cooper Hotel benefit from an inclusive, dynamic work environment where excellence and guest satisfaction are prioritized. The establishment is dedicated to fostering growth... Show More
Job Requirements
- Minimum 2-3 years of experience in valet or guest services at a luxury hotel
- At least 1 year in a supervisory or team lead role
- Valid South Carolina driver's license
- Clean driving record
- Ability to drive manual and automatic transmission vehicles
- Availability to work evenings, weekends, holidays, and overnight shifts
- Ability to stand, walk, and run short distances
- Ability to lift luggage up to 75 lbs
- Good hearing necessary for effective communication
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure
- Must maintain professional appearance and calm demeanor under pressure
Job Qualifications
- Minimum 2-3 years of experience in valet or guest services at a luxury hotel, including at least 1 year in a supervisory or team lead role
- Experience in a Forbes 5-Star or AAA Five Diamond environment strongly preferred
- Valid South Carolina driver's license and clean driving record
- Ability to drive manual and automatic transmission vehicles
- Strong leadership, time management, and interpersonal communication skills
- Professional appearance, calm demeanor under pressure, and ability to multitask during high-volume times
- Deep knowledge of Charleston's layout, local traffic conditions, and points of interest is a plus
Job Duties
- Oversee all valet operations including guest vehicle arrivals, departures, parking, and retrieval in a timely, safe, and professional manner
- Schedule, train, and supervise valet attendants to ensure adequate coverage and adherence to Forbes 5-Star service standards
- Manage peak arrival and departure periods with a focus on efficiency, elegance, and calm professionalism
- Monitor the flow of traffic at the hotel entrance to maintain a clean, organized, and inviting guest arrival experience
- Greet guests by name whenever possible and ensure a warm, professional, and polished first and last impression
- Ensure valet runners handle each vehicle with care, respect, and according to brand expectations
- Personally assist VIP guests, guests with special needs, or high-value vehicle owners with an elevated level of attention
- Resolve service issues quickly and graciously, ensuring guest satisfaction and recovery when needed
- Conduct daily briefings and reinforce expectations around grooming, etiquette, and safety
- Train staff on Forbes 5-Star protocols, including posture, phrasing, guest name usage, and discretion
- Monitor employee performance and provide coaching, support, and disciplinary action when necessary
- Foster a positive and respectful team culture that promotes accountability and guest focus
- Ensure valet runners follow all traffic laws, speed limits, and safety procedures when operating guest and hotel vehicles
- Perform routine spot checks of key handling, parking procedures, and vehicle inspection processes
- Report any incidents, damages, or irregularities immediately and complete all required documentation
- Maintain accurate logs of vehicle tags, claim checks, guest transactions, and any incidents
- Coordinate closely with the bell staff, concierge, front desk, and security to streamline guest transitions
- Manage valet supplies, uniforms, radios, and equipment inventory to ensure daily readiness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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