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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $21.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
educational assistance
hotel discounts
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to grow at a rapid pace. With a diverse portfolio that includes full-service and focused hotels spread across major cities, Sonesta operates a mix of owned, managed, and franchised properties, placing itself in key locations where travelers want to be. This expansive presence spans over 1000 properties across eight countries, reflecting the company’s commitment to delivering top-tier hospitality experiences globally. Sonesta's culture is deeply rooted in the human side of hospitality—prioritizing passion, loyalty, and meaningful connections in every guest interaction. "Together We Thrive" is more... Show More
Job Requirements
- Previous leadership experience in bellman or valet role preferred
- previous hotel or retail customer service experience preferred
- ability to exert up to 100 pounds of force occasionally and/or 50 pounds frequently and/or 20 pounds constantly to lift, carry, push or pull objects
- ability to push and pull carts weighing up to 250 pounds
- ability to bend, stoop and kneel frequently
- ability to stand during entire shift
- flexibility to work variable days including weekends and holidays
- flexibility to work variable shifts including days, nights and overnights
- availability for ten to twelve hour shifts sometimes required
Job Qualifications
- Professional verbal communication skills
- excellent interpersonal and customer service skills including dealing with difficult guests
- reading and writing abilities to complete departmental records and logs
- excellent organizational skills and attention to detail
- commitment to ensuring overall guest satisfaction
Job Duties
- Assist in supervising the Bell/Valet Services function
- ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures
- conduct standup meetings with the Bell/Valet team
- conduct scheduling in conjunction with the Front Office leadership
- communicate parking situations to hotel leadership including limitations and concerns
- ensure guest car key control policies are followed and enforced
- welcome and acknowledge all arriving guests in a courteous and professional manner
- transport luggage to and from guest rooms
- secure, tag and store luggage at guest's request
- direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping
- respond appropriately to guest complaints
- write and report auto accident reports
- inform Security Department and Front Office Manager
- promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities
- make appropriate service recovery gestures to ensure total guest satisfaction
- promote teamwork and quality service through daily communication and coordination with other departments
- respond to guest requests promptly and professionally
- adhere to uniform and grooming standards
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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