Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Grand Sierra Resort is a prominent hospitality and entertainment destination located in Reno, Nevada. Known for its vibrant casino, luxurious accommodations, and diverse dining options, the resort attracts a large volume of guests seeking exceptional leisure and gaming experiences. With a commitment to outstanding customer service, Grand Sierra Resort prides itself on creating memorable stays by maintaining high standards in every aspect of guest interaction. The resort is more than just a place to stay—it's a comprehensive entertainment hub that provides various amenities such as event spaces, nightclubs, spas, and family-friendly recreational activities. Its expansive property includes valet services to... Show More
Job Requirements
- High school diploma or GED certificate
- 1 to 2 years previous valet experience preferred
- 3 years or more clean driving record (as confirmed by DMV report)
- Obtain and maintain Alcohol Awareness Card
- Must produce driving record from DMV bi-annually to present to management to remain in position
- Ability to maintain physical stamina to work under pressure in a fast-paced casino environment
- Ability to lift and/or move/push up to 65 pounds
- Ability to work indoors and outdoors in loud environments
- Capacity to run back and forth to the valet lot consistently during shift in all weather conditions
Job Qualifications
- High school diploma or GED certificate
- 1 to 2 years previous valet experience preferred
- 3 years or more clean driving record (as confirmed by DMV report)
- Ability to manage staff and duties in a fast-paced environment
- Strong communication and conflict resolution skills
- Experience with scheduling and training employees
- Familiarity with car tracking systems such as CVPS
- Ability to maintain composure under pressure and provide exceptional guest service
Job Duties
- Oversight of the porte and valet operations to ensure and provide exceptional guest service and limiting wait times for our guests
- Supervisors may pick or park a car but this is not a primary duty and should only be one when wait times exceed 20 minutes or the line to park is significantly out of the porte (more than halfway down the ramp)
- Pre-shift teams daily on upcoming events, vital information and any other important details for the team to work effectively
- Must be visible in the porte and able to assist and defuse any guest escalations
- Ensure guests are receiving timely service via managing of staff into proper roles and rotating them as needed to ensure the operations run smoothly and there are no barriers to providing excellent guest service
- Assists the front services manager and lead supervisor with scheduling and training
- Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles
- Reporting any fixes, areas of attention, outages, breakages, and/or less than optimal working conditions to the appropriate parties to ensure they are fixed in a timely manner
- Follow up as necessary
- Ensure CVPS car tracking system is kept up to date and cars are being entered properly
- Ensure team members go on appropriate breaks and early outs are managed to maintain sufficient staff to handle upcoming business
- Able to provide guests with information regarding property facilities, amenities, services, special events, etc.
- Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare
- Document and report all vehicle incidents such as damages, accidents, theft, missing articles etc
- Report any accidents, injuries, and unsafe work conditions to the lead supervisor and/or front services manager immediately
- Monitor and maintain safety, security, and cleanliness of parking areas, porte and in the key booth
- Act in capacity of valet runner at any time, only as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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