Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $30.00
Work Schedule
Flexible
Benefits
Flexible Schedule
competitive pay
Employee Discounts
Professional development opportunities
team environment
Paid training
Health and safety protocols
Job Description
Potawatomi Hotel & Casino is a prominent entertainment destination known for its vibrant casino floor, diverse dining options, and exceptional guest services. Located in Milwaukee, Wisconsin, this establishment offers a dynamic and fast-paced environment where the guest experience is paramount. As a leader in the hospitality and gaming industry, Potawatomi Hotel & Casino continually strives to provide guests with not only outstanding entertainment and amenities but also a seamless and secure environment for all visitors. The company values integrity, professionalism, and dedication, creating a workplace culture that encourages growth and excellence.
The role of Valet Shift Manager at Potaw... Show More
The role of Valet Shift Manager at Potaw... Show More
Job Requirements
- high school diploma or equivalent
- one year of valet driving experience preferred
- one year of supervisory experience
- prior knowledge of Department of Transportation rules and regulations preferred
- valid, unexpired Wisconsin Driver's License
- maintain an acceptable Motor Vehicle Record
- ability to achieve Responsible Alcohol certification within 90 days
- office skills including use of standard office equipment
- general knowledge of Microsoft Office
- prior experience working with point-of-sale system preferred
- ability to maintain discretion in handling confidential information
- ability to interact professionally with guests and team members at all levels
- ability to speak in front of small groups
- ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
- physical ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, handle tools and controls, reach, operate personal computer and point-of-sale system
- ability to lift, carry, push, pull up to 25 pounds regularly and up to 60 pounds occasionally with assistance
- must wear all required Personal Protective Equipment
- vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- high school diploma or equivalent
- one year of supervisory experience
- prior knowledge of Department of Transportation rules and regulations preferred
- valid, unexpired Wisconsin Driver's License
- maintain an acceptable Motor Vehicle Record
- ability to achieve Responsible Alcohol certification within 90 days
- office skills including ability to use standard office equipment and general knowledge of Microsoft Office
- prior experience with point-of-sale system preferred
- ability to maintain discretion in handling confidential information
- ability to interact professionally with guests and team members at all levels
- ability to speak in front of small groups
- ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
- physical ability to perform job duties including standing, walking, climbing, balancing, stooping, kneeling, crouching, handling objects up to 25 pounds regularly and up to 60 pounds occasionally with assistance
Job Duties
- Carry out management responsibilities in accordance with the organization's policies and applicable laws
- interview, hire, and train team members
- schedule and motivate team members
- plan, assign, and direct work
- appraise performance
- reward and discipline team members
- address complaints and resolve problems
- plan, direct, and monitor the daily valet operations on assigned shift
- conduct daily pre-shift meetings
- establish reports
- attend department operation meetings
- delegate tasks effectively
- anticipate the needs of guests and team members
- encourage team member feedback
- use independent judgement to resolve difficult guest situations with positive resolution
- adhere to all Department of Transportation rules and regulations
- assist in processing all levels of Potawatomi Hotel & Casino card holder and guest payment transactions
- control pace and quantity of production, minimizing down time
- ensure safe storage and proper handling of guest items in valet and coat check area
- ensure full compliance with departmental internal controls, policies, procedures, and regulations
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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