Valet Shift Captain - Westin Riverwalk San Antonio (Prior Supervisory Experience is Required)
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a dedicated hospitality services company committed to delivering exceptional guest experiences that create lasting smiles and positive impacts. Serving millions of patients, visitors, and guests, Towne Park focuses on compassionate and professional service, ensuring every interaction is memorable and supportive. With a broad presence in the hospitality industry, the company values teamwork, customer care, and a culture where employees are empowered to make a difference each day. Towne Park offers competitive compensation and benefits, highlighting its dedication to employee well-being and growth.
The Guest Service Captain role at Towne Park is a pivotal position responsible for orch... Show More
The Guest Service Captain role at Towne Park is a pivotal position responsible for orch... Show More
Job Requirements
- High school diploma or GED
- Must be at least 18 years old
- Ability to pass criminal background check, motor vehicle record check and drug screening
- Completion of Wheelchair Safety Training course
- Minimum six months related experience or equivalent education and experience
- Valid driver’s license with a clean driving record
- Ability to drive manual transmission
- Proficient English reading, writing and speaking skills
- Ability to read and understand instructions and memos
- Ability to write simple correspondence
- Strong verbal communication skills
- Ability to follow instructions in various forms
- Basic math skills with money and time systems
- Understanding of applicable rates and time calculations
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age
- Must pass a criminal background, motor vehicle record and drug screen
- Completion of Wheelchair Safety Training provided by Towne Park
- Minimum six months of related experience or equivalent education and experience
- Must have and maintain a valid driver’s license with a clean driving record
- Ability to drive manual transmission
- Proficient in speaking, reading and writing Standard English
- Ability to comprehend and write simple correspondence
- Effective communication skills in one-on-one and small group settings
- Ability to follow written, oral and diagram instructions
- Basic mathematical skills including addition, subtraction, multiplication and division with money
- Ability to understand 24-hour and military time systems
- Clear understanding of applicable rate calculations
Job Duties
- Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers
- Acknowledges and greets guests within 30 seconds of arrival
- Opens vehicle and hotel doors for guests
- Checks in arriving guests and explains parking procedures
- Parks and retrieves vehicles cautiously
- Uses proper phone etiquette
- Conducts room presentations and provides bell services
- Assists guests with directions, reservations, and inquiries
- Promotes teamwork through leadership and communication
- Assigns roles to coworkers and adjusts staffing as needed
- Issues and collects vehicle claim checks
- Completes vehicle and ticket documentation accurately
- Secures all keys properly
- Ensures staff provide appropriate assistance, not lift services
- Checks and cleans wheelchairs
- Protects guest confidentiality and financial information
- Assists with building work schedules
- Collects and reconciles revenue
- Completes detailed shift reports and paperwork
Job Location
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