Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Discounted downtown parking
DailyPay
Free Employee Meals
Hotel and restaurant discounts
Job Description
AHC Hospitality is a renowned hospitality company that manages a diverse portfolio of hotels, restaurants, and resorts aimed at delivering exceptional guest experiences. From comfortably casual settings to lavishly appointed environments, AHC Hospitality's properties include notable names such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. The company is deeply committed to fostering an environment where both guests and associates feel valued and supported. Each day, team members strive to delight guests by providing excellent service at every touchpoint, whether hosting large meetings, serving intimate dinners, or creating inviting spaces... Show More
Job Requirements
- High school diploma or equivalent preferred
- Related experience is preferred
- Must be able to run, walk, and stand for upwards of 8 hours
- Vehicle operator's license
- TIPS certification is preferred
Job Qualifications
- High school diploma or equivalent preferred
- Related experience is preferred
- Must be able to run, walk, and stand for upwards of 8 hours
- Ability to lift large parcels
- Ability to build guest relationships
- Vehicle operator's license
- TIPS certification is preferred
Job Duties
- Assist guests with any needs specifically valet and bellman needs
- Drive and park guest's vehicles safely and in a timely manner
- Perform any bell service needs that guests may request
- Provide a safe working environment
- Understand, follow and maintain AHC guest service standards
- Inspect airlock and motor lobby to ensure area is always neat and clean
- Monitor any valet parking department equipment and inform a manager or supervisor of any needed repairs
- Attend departmental meetings
- Follow AHC handbook policies and standard operating procedures
- Actively working, always looking for ways to assist guests and going above and beyond to provide guest service
- Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies
- Reads or listens to Daily Beat
- Reads and understands all memos that pertain to their department
- Uses other AHC hotels and staff as resources
- Must be or become TIPS certified
- Complete all daily responsibilities/cleaning task list
- General knowledge of PMS
- Advanced knowledge of Grand Rapids/greater Grand Rapids area
- Ability to lift large parcels
- Ability to build guest relationships
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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