Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $6.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Discounted downtown parking
DailyPay
Free Employee Meals
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a renowned hospitality company representing a diverse portfolio of distinguished hotels, restaurants, and resorts, including standout properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. Known for delivering exceptional guest experiences, AHC Hospitality prides itself on a culture of excellence where every team member plays a crucial role in creating memorable moments for guests. The company values its associates by investing in their professional growth and recognizing their success as a vital part of its own achievements. As an integral part of the hospitality industry, AHC... Show More
Job Requirements
- Must be able to run, walk, and stand for upwards of 8 hours
- Vehicle operator's license
- High school diploma or equivalent preferred
- Related experience is preferred
Job Qualifications
- Must be able to run, walk, and stand for upwards of 8 hours
- Vehicle operator's license
- High school diploma or equivalent preferred
- Related experience is preferred
- Tips certification is preferred
- Ability to build guest relationships
- General knowledge of property management system
- Advanced knowledge of Grand Rapids/greater Grand Rapids area
Job Duties
- Assist guests with any needs, specifically valet and bellman needs
- Drive and park guest's vehicles safely and in a timely manner
- Perform any bell service needs that guests may request
- Provide a safe working environment
- Understand, follow and maintain AHC guest service standards
- Inspect airlock and motor lobby to ensure area is always neat and clean
- Monitor any valet parking department equipment and inform a manager or supervisor of any needed repairs
- Attend departmental meetings
- Follow AHC handbook policies and standard operating procedures
- Actively working, always looking for ways to assists guests and going above and beyond to provide guest service
- Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies
- Reads or listens to Daily Beat
- Reads and understands all memos that pertain to their department
- Uses other AHC hotels and staff as resources
- Must be or become TIPS certified
- Complete all daily responsibilities/cleaning task list
- General knowledge of PMS
- Advanced knowledge of Grand Rapids/greater Grand Rapids area
- Ability to lift large parcels
- Ability to build guest relationships
- Actively monitor motor lobby for guest's arrival
- Readily retrieve guest's vehicles from the parking ramp
- Ensure guest's satisfaction upon arrival and departure
- Maintain airlock and motor lobby cleanliness and overall deep cleaning
- Follow our hotel green policies
- Ensure trash/recyclables are taken out
- Ensure the bell carts are vacuumed
- Actively work with fellow valet staff, while following all departmental rules
- Any other additional responsibilities that may be asked by General Manager, Parking Manager, Manager on Duty or Supervisor
- Setting up guest amenities
- Conducting shoe shines
- Working with integrity
- Handling confidential guest information
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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