Valet Ramp Captain

Silver Spring, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Flexible

Benefits

Equal opportunity employer

Career advancement opportunities

Job Description

Evolution Parking & Guest Services is a leading parking and guest services company renowned for delivering exceptional customer service and operational excellence in the hospitality industry. With a commitment to safety, professionalism, and efficiency, Evolution provides tailored parking solutions to a diverse range of clients, including hotels, airports, healthcare facilities, and event venues. The company is dedicated to fostering a positive and supportive work environment that emphasizes employee development and leadership growth, reflecting its core values of respect, integrity, and innovation.

The role of Valet Ramp Captain at Evolution Parking is a pivotal leadership position responsible for managing valet ope... Show More

Job Requirements

Associate's Degree, High School Diploma, or GED required, or relevant working experience
Experience in valet parking
Valid US Driver's License
2+ years in a management position
Experience with HRIS platforms such as ADP
Experience with customer service
Strong customer service and client relationship skills
Excellent oral and written communication skills
Strong technology proficiency
Strong organizational skills with meticulous attention to detail and accuracy
Ability to collaborate effectively and work as part of a team
Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment

Job Qualifications

Associate's Degree, High School Diploma, or GED required, or relevant working experience
Understanding of general business practices including accounting, human resources, and customer service
Experience in valet parking
Valid US Driver's License
2+ years in a management position
Experience with HRIS platforms such as ADP
Experience with customer service
Strong customer service and client relationship skills
Excellent oral and written communication skills
Strong technology proficiency
Strong organizational skills with meticulous attention to detail and accuracy
Ability to collaborate effectively and work as part of a team
Exceptional attention to detail and ability to multitask in a fast-paced, deadline-driven environment

Job Duties

Establish positive guest relationships through consistent delivery of customer service to all guests, co-workers, and clients
Greet guests in a professional and friendly demeanor upon arrival and departure
Ensure valet attendants provide the highest level of customer service
Provide strong leadership and lead by example to enhance the team's performance
Monitor and maintain efficient traffic flow throughout the valet staging area
Supervise valet operations and resolve issues in the absence of the Guest Service Manager
Retrieve and park vehicles in designated areas cautiously
Follow all appearance standards including complete, approved pressed uniform
Follow all attendance standards as required by scheduling needs
Execute all terms and conditions set forth in the Evolution Parking & Guest Services Handbook and policies
Adhere to site-specific safety and security procedures
Maintain a clean, neat work environment including ramp, valet desk, wheelchairs, parking area, bell carts, bell closet, trash receptacles, and ash urns
Ensure all keys are properly stowed in the key box
Participate in Crescendo Academy and Crescendo Leadership Developmental Programs
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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