Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $12.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Supplemental Insurance
Bonus opportunities
Paid Time Off
Paid training
Tuition Assistance
Military Friendly employer
Job Description
Parking Management Company (PMC) is a nationally recognized parking services provider headquartered in Nashville, Tennessee. Established with a mission to deliver hospitality-focused parking solutions, PMC operates across numerous states offering specialized services such as valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC caters to a broad spectrum of clients that include hotels, resorts, residential communities, healthcare facilities, restaurants, and large-scale event venues. The company's reputation for white-glove, customer-first service distinguishes it from other providers, positioning PMC not just as a parking service vendor but as an extension of the hospitality experience itself. This customer-centric philosophy reflects... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Minimum 1 year supervisory and related customer service or hospitality experience preferred
- Valid driver’s license and reliable transportation
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period
- Pass and maintain a clean background check
- Ability to provide exceptional guest service and professional communication skills
- Ability to follow company policies and adapt to changing work environments
- Demonstrate dependability by following instructions, maintaining work schedules, and completing tasks timely
- Ability to manage and engage staff, providing feedback and fostering growth
- Physical ability to stand and walk for extended periods and occasionally lift moderate weights
- Use of personal cell phones for work-related communication as required
- Flexibility to perform additional tasks and attend training
Job Qualifications
- High school diploma or general education degree (GED)
- 1 year minimum previous supervisory and related customer service/hospitality experience is preferred
- Management or leadership related training/certifications/business is preferred
- Valid driver’s license and reliable transportation
- Ability to provide exceptional guest service through professional communication, active listening, and personalized assistance
- Ability to follow company policies and procedures and adapt to changing work environments
- Demonstrated dependability and commitment to safety
- Experience engaging staff in decision-making and improvement efforts while providing regular feedback
- Ability to apply feedback and continuously enhance processes, services, and leadership capabilities
- Comfortable working in environments involving collaboration with teams, vendors, and clients, and frequent computer and phone use
Job Duties
- Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
- Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs
- Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times
- Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment
- Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations
- Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions
- Supervise valet operations to ensure safe key handling and vehicle management, submit incident reports promptly and maintain a safe environment for both guests and associates
- Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence
- Perform other tasks as needed to support operational and financial goals, remain flexible to changing business needs, attend staff meetings and complete all required training modules on time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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