Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $28.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Reimbursement
Career development opportunities
Job Description
The Ritz-Carlton Laguna Niguel, situated in the scenic coastal city of Dana Point, California, is a distinguished luxury hotel renowned for its exceptional service and elegant accommodations. As a part of Marriott International’s prestigious portfolio, The Ritz-Carlton brand sets the global standard for luxury hospitality, emphasizing personalized guest experiences, attention to detail, and a commitment to excellence. The Laguna Niguel property offers stunning ocean views, sophisticated amenities, and a refined environment, making it a top choice for travelers seeking both relaxation and impeccable service. The hotel is dedicated to creating memorable guest experiences through its dedicated staff, upscale facilities, and... Show More
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No license or certification necessary
Job Qualifications
- High school diploma or GED certificate
- Strong communication skills
- Ability to provide excellent guest service
- Attention to detail and vigilance for safety
- Ability to handle physical tasks such as standing and moving objects
- Basic knowledge of hotel amenities and local area
- Ability to work collaboratively with team members
- Professional appearance and demeanor
- Understanding of company policies and confidentiality
Job Duties
- Control and direct vehicle traffic for personal and commercial vehicles, including guest cars, taxis, limousines, and buses to ensure legal parking and efficient traffic flow
- Monitor and maintain the safety, protection, and cleanliness of parking areas and report any hazards or security issues to management
- Communicate parking procedures clearly to guests and visitors
- Divert traffic when parking facilities reach full capacity and ensure staff are informed
- Review employee shift logs and daily memo books and document pertinent information
- Provide directions and information to guests about hotel amenities, services, service hours, and local points of interest
- Conduct nightly audits of vehicles parked with claim stubs, resolve discrepancies, and submit charge lists to the night auditor
- Maintain security of vehicles and keys
- Comply with all company policies and procedures
- Report accidents, injuries, and unsafe conditions to management
- Maintain a clean and professional appearance
- Safeguard proprietary information and company assets
- Welcome and recognize all guests according to company standards
- Anticipate guest service needs and attend to them with genuine appreciation
- Assist persons with disabilities
- Communicate clearly and professionally with others
- Answer phones using proper protocol
- Support colleagues with dignity and respect
- Perform physical activities such as standing, sitting, or walking for prolonged periods and moving light objects under 10 pounds
- Execute other reasonable job duties as requested by supervisors
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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