Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $31.70
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Paid training
Job Description
Encore Boston Harbor is a premier entertainment destination located in Everett, Massachusetts, along the scenic Mystic River and connected to the renowned Boston Harbor. The establishment boasts an expansive 210,000 square feet of gaming space, featuring over 3,000 slot machines and 240 table games. As the largest private, single-phase development in the history of the Commonwealth of Massachusetts, Encore Boston Harbor offers an unrivaled resort experience. This luxurious property includes 671 spacious hotel rooms designed for comfort and elegance. Guests can indulge in a variety of amenities including a high-end spa, salon, and fitness center, specialty retail shops, 15 diverse... Show More
Job Requirements
- 21 years of age or above
- required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission
- must have a Massachusetts driver’s license
- ability to perform each job responsibility satisfactorily
- ability to talk, hear, stand, walk, sit, use hands to handle objects or controls
- ability to reach, stoop, stretch, bend, kneel, crouch, or crawl
- ability to lift or maneuver at least 50 pounds
- ability to work varying schedules reflecting business needs
- ability to work in outdoor conditions including varying weather
- ability to work in elevated places using ladders, lifts, catwalks, and staging
- ability to follow safety precautions including use of personal protection equipment
- ability to interact professionally with internal and external guests
Job Qualifications
- High school degree or equivalent preferred
- culinary arts, hospitality or related education or experience preferred
- minimum 3 years of experience preferred
- knowledge of Microsoft Office a plus
- outstanding organizational and interpersonal skills
- excellent attention to detail
- ability to read, analyze, and interpret documents including policy and procedure manuals
- ability to respond to common inquiries from employees or guests
- conversational English required, second language a plus
- ability to write instructions and present information
- ability to compute basic mathematical calculations and maintain reports upon request
Job Duties
- Ensure all Wynn Boston Harbor core values and property and department standards are implemented and applied
- participate in short-and long-term departmental goals, objectives, policies, and operating procedures
- monitor and evaluate operational effectiveness and implement changes required for improvement
- identify key drivers of success
- contribute to departmental performance and maintain accuracy, confidentiality, and thoroughness of policies and procedures
- enforce all applicable internal policies, federal and state laws, rules, regulations and property-wide controls within the department
- deliver and maintain a maximum level of property-wide service and satisfaction
- contribute to company-wide communication and best practices
- keep informed of all new developments within the department
- balance multiple priorities simultaneously and meet deadlines often in stressful and high-pressure situations
- deliver on the logistics of the valet department
- follow all cash handling procedures
- maintain Wynn service standards for guest interactions
- follow company security and validation procedures to ensure authorized vehicle access
- work with safety as a priority and follow department and company safety standards
- maintain relevant knowledge of industry through education and training
- perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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