Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Embassy Suites Madison Downtown is a renowned hotel known for its luxurious accommodations and exceptional guest services in the heart of Madison. As part of the Embassy Suites brand, this establishment prides itself on delivering unparalleled hospitality experiences to travelers and visitors. The hotel features comfortable suites, modern amenities, and a dedicated staff committed to providing memorable stays. Situated conveniently downtown, Embassy Suites supports business travelers, tourists, and event attendees with access to local attractions and business districts, making it a preferred destination for guests visiting Madison. The hotel environment fosters a culture of respect, hospitality, and teamwork, offering an... Show More
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for the state or commutable distance
- One month related experience or equivalent education and experience
- Ability to provide customer and personal services
- Ability to read and write English
- Ability to comprehend instructions and write correspondence
- Ability to communicate effectively with guests and coworkers
- Basic math skills including addition, subtraction, multiplication, and division
- Understanding of 24 hour and military time
- Knowledge of parking rates and procedures
- Ability to operate manual transmission and parallel park preferred
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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