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Valet Parking Attendant - Courtyard Marriott Downtown Tacoma
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
comprehensive medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Job Description
The Courtyard Marriott Downtown Tacoma is a distinguished hotel located in the heart of Tacoma, Washington. As part of the esteemed Marriott International brand, the hotel prides itself on delivering exceptional hospitality and creating memorable guest experiences. Known for its modern amenities, comfortable accommodations, and prime location, the Courtyard Marriott caters to both business travelers and tourists. The hotel emphasizes quality service, safety, and customer satisfaction as central pillars of its operations. The team at Courtyard Marriott Downtown Tacoma is dedicated to upholding Marriott's global standards of excellence, fostering a welcoming atmosphere, and ensuring that every guest feels valued and... Show More
Job Requirements
- at least 18 years of age
- valid driver's license
- ability to operate manual transmission vehicles (stick shift)
- excellent customer service and communication skills
- ability to verbally communicate with guests
- acceptable driving record and motor vehicle report (MVR)
- ability to learn quickly and use sound decision making to thrive in fast-paced environments
- ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- ability to move from valet stand to customer cars by walking or running for extended period of time
- previous valet experience preferred
Job Qualifications
- valid driver's license
- ability to operate manual transmission vehicles (stick shift)
- excellent customer service and communication skills
- ability to verbally communicate with guests
- acceptable driving record and motor vehicle report (MVR)
- ability to learn quickly and use sound decision making to thrive in fast-paced environments
- ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- ability to move from valet stand to customer cars by walking or running for extended period of time
- previous valet experience preferred
Job Duties
- mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets or leveraging electronic devices to enter customer information
- foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- park guest car in appropriate space
- ensure safe and appropriate operation of guest vehicles
- inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- provide excellent customer service to guests
- respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- direct traffic, position barricades, and arrange for towing service when necessary
- immediately report any incidents or claims to Operations Manager or Shift Lead
- request and collect relevant fees for use of service
- assist in reconciling end of shift revenue against the ticket distribution, when necessary
- communicate professionally at all times with guests, client, and teammates
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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