Valet Parking Attendant - Carillon Hotel and Spa

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $14.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Generous Paid Time Off

Comprehensive health plans

Life and Disability Insurance

401(k) Plan

Employee assistance program

parental and caregiver leave

Sick Time Off

Job Description

Carillon Hotel and Spa is a renowned luxury resort located at 6801 Collins Avenue in Miami Beach, Florida. Known for its exceptional amenities, stunning beachfront views, and commitment to superior guest experiences, the hotel prides itself on delivering world-class service in a welcoming and sophisticated environment. As a full-service luxury resort, Carillon Hotel and Spa offers spacious accommodations, a variety of dining options, a lavish spa, and impeccable event hosting services. The hotel is committed to sustainability and creating memorable moments for all guests, making it a premier destination in Miami Beach for travelers seeking comfort, elegance, and personalized service.Show More

Job Requirements

At least 18 years of age
Valid driver’s license
Ability to operate manual transmission vehicles
Acceptable driving record and motor vehicle report
Ability to learn quickly and use sound decision making
Ability to verbally communicate with guests
Physical ability to walk or run for extended periods
Previous valet experience preferred
Ability to follow safety protocols and procedures

Job Qualifications

At least 18 years of age
Valid driver’s license
Ability to operate manual transmission vehicles
Excellent customer service and communication skills
Ability to verbally communicate with guests
Acceptable driving record and motor vehicle report
Ability to learn quickly and use sound decision making in fast-paced environments
Ability to operate guest vehicles with coordination including eye-hand and hand-foot
Ability to move from valet stand to customer cars by walking or running for extended periods
Previous valet experience preferred
Strong interpersonal skills
Professional and courteous demeanor
Basic knowledge of traffic and safety regulations in valet operations

Job Duties

Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets or leveraging electronic devices to enter customer information
Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when needed
Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
Meet and greet all guests upon arrival
open guest vehicle doors and assist with unloading vehicle when necessary
Retrieve keys from guests
issue ticket to guests or enter customer information using electronic device
Park guest car in appropriate space ensuring safe and appropriate operation
Inspect vehicle for preexisting damage and record details accurately
Quickly retrieve vehicles for waiting guests and assist with luggage loading if needed
Provide excellent customer service responding courteously to guest inquiries and providing directions
Direct traffic, position barricades, and arrange towing service when necessary
Immediately report any incidents or claims to Operations Manager or Shift Lead
Communicate professionally at all times with guests, clients, and team members.

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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