Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $4.00 - $8.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Holiday pay
Paid Time Off
Job Description
Hospitality Parking is a prominent and rapidly growing parking management services company based in Central Texas, specializing in services tailored to the hotel and valet parking industry. Since its inception in 2007, Hospitality Parking has carved out a significant place for itself in the market by focusing on personalized client relationships, delivering dependable services, and an unwavering commitment to customer satisfaction. The company takes pride in never losing a client account, a testament to its dedication, reliability, and the quality of the service it provides. Hospitality Parking is recognized as one of the fastest-growing companies in its sector, reflecting its... Show More
Job Requirements
- Valid Texas driver's license and maintain a clean driving record
- report any changes to driving record
- regular driving record updates may be requested
- ability to stand, walk, and perform tasks requiring bending, stooping, kneeling and walking
- ability to run at top speed and stand during entire shift
- ability to occasionally sit, climb, balance, stoop, kneel, crouch or crawl
- ability to use hands and fingers to drive vehicles and handle luggage up to 75 lbs
- exposure to outside weather conditions and vehicle exhaust fumes
- flexible and long hours sometimes required
- close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
Job Qualifications
- Minimum of high school diploma or equivalency
- at least one year of progressive experience in customer service, hospitality, or related field
- ability to resolve guest complaints and issues to ensure 100% guest satisfaction
- fluently read, write, and speak English
- ability to operate a computer and software programs preferred
- ability to effectively deal with internal and external customers with patience, tact, and diplomacy
- proficiency in driving stick-shift (manual) transmission vehicles
Job Duties
- Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner
- use claim tickets to ensure appropriate delivery of vehicle
- move from door post to and from other areas throughout in response to guest needs
- convey information and ideas clearly
- approach all encounters with guests and employees in a friendly, service-oriented manner
- maintain regular attendance in compliance with Hospitality Parking standards
- comply at all times with Hospitality Parking standards and regulations
- establish and maintain good communication and teamwork with fellow employees, other departments, and partner businesses
- load and unload luggage carts and vehicles when necessary
- escort guests to rooms and familiarize them with hotel/restaurant services and amenities when necessary
- check/store luggage for arrivals and departures with luggage tags when necessary
- provide information, maps, and directions as required
- assist supervisor when needed in answering telephone
- be familiar with hospitality and parking terminology but do not use with guests
- have knowledge of emergency procedures and assist as needed
- solicit guest feedback when presented with a problem and offer an apology to the guest
- use proper two-way radio etiquette at all times when communicating with other employees
- attend any required meetings or training as required
- maintain a clean work area
- perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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