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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $4.00 - $7.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
Holiday pay
Paid Time Off
Job Description
Hospitality Parking is a pioneering leader in parking management services located in Central Texas. Established in 2007, the company has rapidly grown to become one of the fastest expanding entities in the hotel and valet industry. Hospitality Parking is distinguished not only by its dynamic business growth but also by its strong commitment to building longstanding, personal relationships with clients. The company's steadfast promise to deliver outstanding service has earned it an impeccable reputation, as it has never lost a customer account since its inception. This continued success is supported by a culture that values innovation, close-knit teamwork, and a... Show More
Job Requirements
- Must have a valid Texas driver’s license and maintain a driving record that is in good standing
- report any changes to driving record
- ability to drive a wide variety of vehicles including manual transmission
- regularly exposed to outside weather conditions including excessive heat, rain, cold, and wind
- frequently exposed to vehicle exhaust fumes
- ability to stand during entire shift and run at top speed
- able to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl
- must have close, distance, peripheral vision, depth perception, and ability to adjust focus
- able to lift or move luggage and packages up to 75 lbs
- flexible schedule with long hours sometimes required
Job Qualifications
- Minimum of high school diploma/equivalency or at least one year of progressive experience in customer service, hospitality, or a related field
- ability to resolve guest complaints and issues to ensure 100 percent guest satisfaction
- must be able to fluently read, write, and speak in English
- ability to operate a computer and software programs preferred
- ability to effectively deal with internal and external customers, requiring patience, tact, and diplomacy
- proficiency in driving a stick-shift (manual) transmission vehicle
Job Duties
- Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner
- use claim tickets to ensure appropriate delivery of vehicle
- move from door post to and from other areas throughout in response to guest needs
- convey information and ideas clearly
- approach all encounters with guests and employees in a friendly, service-oriented manner
- maintain regular attendance in compliance with Hospitality Parking standards
- comply at all times with Hospitality Parking standards and regulations to encourage safe and efficient parking operations
- establish and maintain good communication and teamwork with fellow employees, other departments, and partner businesses
- load and unload luggage carts and vehicles when necessary
- escort guests to rooms and familiarize them with hotel/restaurant services and amenities, when necessary
- check/store luggage for arrivals and departures with luggage tags, when necessary
- provide information, maps, and directions as required
- assist supervisor when needed in answering telephone, responding to all calls within three rings
- be familiar with hospitality and parking terminology but do not use with guests at any time
- have knowledge of emergency procedures and assist as needed
- solicit guest feedback when presented with a problem and offer an apology to the guest
- use proper two-way radio etiquette at all times when communicating with other employees
- attend any required meetings or training as required by management
- maintain a clean work area
- adhere to Hospitality Parking policies as well as IRS laws in regard to reporting cash tips and gratuities
- perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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