Valet Parker

Memphis, TN, USA|

Job Overview

Compensation

Hourly

Range $13.50 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

This opportunity is with a reputable hotel known for its excellent guest services and commitment to maintaining high standards across all departments. The hotel provides a sophisticated environment where guest satisfaction, operational efficiency, and safety are paramount. As a part of the hospitality industry, the hotel caters to a wide range of travelers by offering premium accommodations, amenities, and services that ensure a memorable visit. The hotel environment is dynamic, always striving to elevate guest experiences through attention to detail and professional care, making it a prominent choice in its location for visitors from around the world.

The role... Show More

Job Requirements

high school diploma or equivalent
valid driver's license
ability to operate vehicles safely and efficiently
good physical condition to handle duties including assisting with luggage and standing for extended periods
strong communication skills
availability to work flexible hours including nights, weekends, and holidays
ability to follow hotel policies and procedures strictly
capable of maintaining professionalism and a positive attitude at all times

Job Qualifications

high school diploma or equivalent
previous experience in valet or customer service preferred
excellent interpersonal and communication skills
ability to handle guest inquiries and complaints professionally
basic knowledge of vehicle maintenance beneficial
ability to work under pressure and remain calm in emergency situations
trustworthy and reliable with a strong commitment to guest safety and satisfaction

Job Duties

maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures, and standards
maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended
anticipate guests' needs, respond promptly and acknowledge all guests regardless of time or busy level
always maintain positive guest relations
be familiar with all hotel services, features and local attractions to respond accurately to guest inquiries
resolve guest complaints ensuring guest satisfaction
monitor and maintain cleanliness, sanitation, and organization of assigned work areas
greet arriving guests and visitors using an appropriate welcome and bid farewell to departing guests and visitors inviting them to return
assist guests and visitors into and out of their vehicles
communicate parking procedures to guests and visitors
assist guests with loading and unloading luggage
provide legible claim tickets for luggage
take possession of and park vehicles
document location of parked vehicles and any visible damage
ensure security of vehicles and keys
hold vehicles at hotel entrance areas ensuring driveways are kept clear and no vehicles are parked illegally
answer department telephone within three rings using correct greeting and telephone etiquette
document phone requests for retrieving vehicles
receive and validate vehicle claim tickets
retrieve guest vehicles and release vehicles upon proper authorization
wash vehicles upon guest request
relay accurate directions regarding local destinations
monitor parking areas and report safety hazards or security issues
follow designated procedures for vehicle accidents, breakdowns, and incidents

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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