Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Our establishment is a distinguished hotel renowned for its commitment to excellent customer service and superior guest experiences. We operate in the hospitality industry, specifically as a full-service hotel that caters to both leisure and business travelers. Our hotel is equipped with modern facilities, offering a range of amenities including comfortable accommodations, dining options, event spaces, and comprehensive parking facilities. We pride ourselves on maintaining high standards of cleanliness, safety, and guest satisfaction, making each stay memorable and enjoyable. As a part of our team, you will contribute to an environment where guest comfort and service excellence are our highest... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in valet parking or related customer service roles preferred
- Valid driver's license
- Ability to work flexible hours including weekends and holidays
- Good physical condition
- Strong communication skills
- Ability to handle multiple tasks simultaneously
Job Qualifications
- High school diploma or equivalent
- Previous experience in valet parking or related customer service roles preferred
- Strong communication and interpersonal skills
- Ability to work under pressure and remain professional
- Knowledge of local area and hotel amenities
- Basic vehicle maintenance knowledge is a plus
- Ability to operate parking equipment safely
- Good physical condition and stamina
- Valid driver's license
Job Duties
- Maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures, and standards
- Maintain complete knowledge of correct maintenance and use of equipment
- Use equipment only as intended
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Always maintain positive guest relations
- Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Maintain knowledge of scheduled daily activities, daily arrivals/departures, house count
- Maintain knowledge of parking facilities, layout, hours of operation, prices, and procedures
- Direct attention to Doorperson to receive signals
- Greet arriving guests/visitors using an appropriate welcome
- bid farewell to departing guests/visitors and invite them to return
- Assist guests and visitors into and out of their vehicles
- Communicate parking procedures to guests/visitors
- Assist guests with loading/unloading luggage into and out of all vehicles
- Provide legible claim tickets to guests for their luggage
- Take possession of and park vehicles
- Document location of vehicles parked in parking facility
- Document any visible damage to vehicles and notate on ticket
- Ensure security of vehicle and its keys
- Check with the Parking Supervisor or Valet Cashier for further parking needs or next assignment
- Remain at assigned post while not parking vehicles
- Hold vehicles at hotel entrance areas
- Ensure that all driveways are kept clear
- that vehicles are not parked or left standing in illegal spaces
- Answer department telephone within 3 rings using correct greeting and telephone etiquette
- Document phone requests for retrieving vehicles as specified
- Receive vehicle claim ticket from guest and ensure proper validation
- relay validation/payment procedures to guest
- Follow department procedures for retrieving a vehicle without a guest claim ticket
- Retrieve guest's vehicle keys from secured location and retrieve guest's vehicle from parking facility
- Release vehicle to guest upon proper authorization of claim tickets
- Open vehicle doors, assist guest into the vehicle and close doors
- Wash vehicle upon request from guest
- Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
- Monitor all parking areas/levels
- report any vehicle/safety hazards
- unauthorized personnel or potential security problems to Manager
- Follow designated procedures for vehicle accidents, breakdowns, and incidents
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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