Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training opportunities
flexible scheduling
Job Description
This job opportunity is with a distinguished hotel that takes pride in delivering exceptional guest services while maintaining high standards of operational excellence. The hotel is a well-established hospitality provider, catering to diverse clientele including business travelers, tourists, and event attendees. Known for its attentive staff and comprehensive amenities, the hotel creates a welcoming and comfortable environment for every guest. By adhering to strict departmental, divisional, and safety policies, it continuously ensures the highest quality of service standards and compliance with industry regulations. The hotel's commitment to excellence is evident in its ongoing employee development programs and its focus on... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in valet or parking services preferred
- ability to stand for extended periods
- ability to work flexible hours including weekends and holidays
- excellent communication skills
- physical ability to handle luggage
- knowledge of vehicle safety and security
- customer-oriented attitude
Job Qualifications
- high school diploma or equivalent
- previous experience in valet or parking services preferred
- excellent customer service and communication skills
- ability to operate parking equipment safely and efficiently
- knowledge of local area and hotel services
- problem-solving and conflict resolution skills
- ability to work flexible hours including weekends and holidays
- physical ability to stand for extended periods and handle luggage
- basic understanding of vehicle safety and security protocols
Job Duties
- maintain complete knowledge of and comply with all departmental, divisional and hotel policies, procedures, and standards
- maintain complete knowledge of correct maintenance and use of equipment
- anticipate guests' needs, respond promptly and acknowledge all guests
- always maintain positive guest relations
- be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- maintain knowledge of scheduled daily activities
- daily arrivals/departures, house count
- parking facilities, layout, hours of operation, prices, and procedures
- direct attention to doorperson to receive signals
- greet arriving guests/visitors using an appropriate welcome
- bid farewell to departing guests/visitors and invite them to return
- assist guests and visitors into and out of their vehicles
- communicate parking procedures to guests/visitors
- assist guests with loading/unloading luggage into and out of all vehicles
- provide legible claim tickets to guests for their luggage
- take possession of and park vehicles
- document location of vehicles parked in parking facility
- document any visible damage to vehicles and notate on ticket
- ensure security of vehicle and its keys
- check with the parking supervisor or valet cashier for further parking needs or next assignment
- remain at assigned post while not parking vehicles
- hold vehicles at hotel entrance areas and ensure that all driveways are kept clear
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- document phone requests for retrieving vehicles
- receive vehicle claim ticket from guest and ensure proper validation
- relay validation/payment procedures to guest
- follow department procedures for retrieving a vehicle without a guest claim ticket
- retrieve guest's vehicle keys from secured location and retrieve guest's vehicle from parking facility
- release vehicle to guest upon proper authorization of claim tickets
- open vehicle doors, assist guest into the vehicle and close doors
- wash vehicle upon request from guest
- relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
- monitor all parking areas/levels
- report any vehicle/safety hazards or potential security problems to manager
- follow designated procedures for vehicle accidents, breakdowns, and incidents
Job Location
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