Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.73
Work Schedule
Standard Hours
Benefits
competitive salary
performance bonuses
Medical insurance
prescription drug coverage
Dental Insurance
vision coverage
Complimentary Meals
Covered parking
Employer-paid life insurance
long-term disability coverage
Accidental death and dismemberment coverage
Flexible spending account
voluntary benefits
retirement plans
Job Description
Muckleshoot Casino Resort (MCR) is a premier entertainment destination located in the heart of Washington State. Known for its vibrant atmosphere and exceptional guest services, MCR offers a unique blend of gaming, dining, and hospitality experiences designed to captivate and entertain visitors from near and far. With a commitment to excellence and guest satisfaction, Muckleshoot Casino Resort has established itself as a leader in the gaming and hospitality industry.
The resort features a large casino floor with the latest slot machines and table games, multiple dining options ranging from casual to fine dining, and a variety of entertainment ven... Show More
The resort features a large casino floor with the latest slot machines and table games, multiple dining options ranging from casual to fine dining, and a variety of entertainment ven... Show More
Job Requirements
- high school diploma or GED equivalent required
- valid driver’s license and clean driving record (MVR) required
- 2 years driving experience with manual and automatic transmissions required
- ability to obtain a Class III B gaming license
- intermediate computer skills required
- 1 year supervisor or lead experience preferred
Job Qualifications
- high school diploma or GED equivalent required
- ability to obtain a Class III B gaming license
- valid driver’s license and clean driving record (MVR) required
- 1 year supervisor/lead experience preferred
- 2 years’ driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required
- intermediate computer skills and proficient knowledge of MS Office Suite required
Job Duties
- exemplify and promote Muckleshoot Casino Resort (MCR)’s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service
- greet guests warmly, maintain a professional image, and engage with a positive demeanor
- assist elderly and disabled guests as needed
- ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines
- provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies
- write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys
- operate all types of passenger vehicles with standard and automatic transmission
- park and retrieve guests’ vehicles promptly, ensuring safety and care
- instruct, train, and coach team members on responsibilities, expectations, and departmental standards
- assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity
- implement and enforce departmental procedures to ensure efficient, safe, and secure operations
- maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics
- promote a positive and safe work environment by reporting hazards and accidents immediately to management
- encourage high performance standards and foster a positive work culture
- contribute to departmental meetings and assist in developing and implementing departmental goals and objectives
- assist with scheduling and make necessary alterations to meet operational needs
- track gratuities, schedule adherence, and inspection results using Microsoft Office tools
- ensure departmental supplies are maintained at appropriate levels
- ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary
- maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures
- conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings
- perform additional tasks as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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