Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.73
Work Schedule
Flexible
Day Shifts
Benefits
competitive salary
Discretionary performance bonuses
Medical insurance
prescription drug coverage
Dental Insurance
vision coverage
Life insurance
long-term disability insurance
Accidental death and dismemberment coverage
Flexible spending account options
Complimentary Meals
Covered team member parking
voluntary benefits
retirement plans
Job Description
Muckleshoot Casino Resort (MCR) is a premier entertainment destination known for its exceptional guest service and luxury hospitality experience. Located in Auburn, Washington, Muckleshoot Casino Resort combines the excitement of gaming with the comfort and amenities of a high-class resort. With a commitment to delivering unparalleled service and maintaining a safe, welcoming environment, MCR has become a favorite choice for visitors seeking memorable entertainment, fine dining, and outstanding customer care. The resort boasts a variety of restaurants, a modern hotel, a spa, and a wide range of gaming options, including slots, table games, and poker. The establishment prides itself on... Show More
Job Requirements
- Ability to obtain a Class III B gaming license
- Valid driver’s license and clean driving record (MVR) required
- 1 year supervisor/lead experience preferred
- 2 years’ driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required
- Intermediate computer skills and proficient knowledge of MS Office Suite required
- High school diploma or GED equivalent required
Job Qualifications
- High school diploma or GED equivalent
- Valid driver’s license with clean driving record
- Ability to obtain Class III B gaming license
- 2 years driving experience with manual and automatic transmissions
- 1 year supervisory or lead experience preferred
- Proficient knowledge of Microsoft Office Suite
- Strong communication and leadership skills
- Ability to work under pressure and handle challenging guest situations
Job Duties
- Exemplify and promote Muckleshoot Casino Resort (MCR) vision, mission, and values by demonstrating professionalism and delivering exceptional guest service
- Greet guests warmly, maintain a professional image, and engage with a positive demeanor
- Assist elderly and disabled guests as needed
- Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines
- Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies
- Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys
- Operate all types of passenger vehicles with standard and automatic transmission
- Park and retrieve guests’ vehicles promptly, ensuring safety and care
- Instruct, train, and coach team members on responsibilities, expectations, and departmental standards
- Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity
- Implement and enforce departmental procedures to ensure efficient, safe, and secure operations
- Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics
- Promote a positive and safe work environment by reporting hazards and accidents immediately to management
- Encourage high performance standards and foster a positive work culture
- Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives
- Assist with scheduling and make necessary alterations to meet operational needs
- Track gratuities, schedule adherence, and inspection results using Microsoft Office tools
- Ensure departmental supplies are maintained at appropriate levels
- Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary
- Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures
- Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings
- Perform additional tasks as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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