Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $18.25
Benefits
A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
Discounted parking and bus pass program
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Paid Time Off
Job Description
Saint Kate - The Arts Hotel is a distinguished and highly regarded establishment located in Milwaukee's vibrant Theater District. As a part of Marcus Hotels & Resorts, a prestigious division with over 60 years of operational and service excellence, Saint Kate combines modern luxury with artistic expression inspired by music, painting, sculpture, and design. This hotel serves as a cultural hub where art and hospitality meet, attracting a diverse clientele that includes theater enthusiasts, food lovers, and entertainment seekers from all walks of life. Saint Kate prides itself on being more than just a place to stay; it is a... Show More
Job Requirements
- Must possess a valid driver’s license
- two years of driving experience
- a clean driving record
- high school diploma or equivalent
- ability to lift, push, pull and/or carry packages, boxes, and luggage up to 100 lbs continuously throughout shift
- ability to deal with guest and employee concerns in a friendly and positive manner
- ability to read, write, speak and understand English sufficiently to ascertain information from luggage tags and claim checks
Job Qualifications
- High school diploma or equivalent
- prior hospitality or valet experience preferred
- excellent interpersonal, listening and communication skills
- ability to read, write, speak, and understand English
- ability to effectively deal with guest and employee concerns in a friendly and positive manner
- must be able to represent the company in a professional, well-groomed and courteous manner at all times
Job Duties
- Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints
- lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items
- park cars and ensure the front drive of hotel is guest ready at all times
- represent the hotel with professionalism and decorum including remaining calm and alert, especially during emergency and/or heavy hotel activity
- attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings
- perform all other related duties and special projects as requested and/or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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