Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
401k Retirement Plan
Hilton hotel travel discount
Paid Time Off
free meal
free annual VIA bus pass
Team Member Assistance Program
Team member complimentary parking
Job Description
Hilton Palacio del Rio is a distinguished hotel known for its strong commitment to hospitality and excellent customer service. As a part of the Hilton portfolio, this establishment prides itself on fostering a culture where every team member is valued like family. The hotel operates under core values that guide every decision and interaction: Every Person Matters, Together We Can Do Great Things, and This Is More Than a Job. These values emphasize the importance of integrity, teamwork, and a passionate approach to guest satisfaction. Hilton Palacio del Rio is dedicated to creating memorable experiences for its guests while maintaining... Show More
Job Requirements
- Valid Texas driver’s license
- ability to stand and walk for extended periods
- good physical condition to handle luggage and perform manual tasks
- availability to work various shifts including weekends and holidays
- reliable and punctual
- strong sense of responsibility and safety
- willingness to adhere to hotel policies and procedures
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in valet driving or hospitality service is an advantage
- excellent interpersonal and communication skills
- ability to multitask in a fast-paced environment
- strong customer service orientation
- ability to work effectively in a team
- basic knowledge of local area and landmarks
- proficiency with valet parking technology is a plus
Job Duties
- Greet guests immediately with a warm hospitable smile and welcome using a clear and courteous speaking voice
- retrieve guest items from cars, buses, vans and carts
- grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items inside the hotel
- respond immediately to customer inquiries regarding hotel features, services and assistance
- provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions from the valet podium
- cover duties of doorpost, key coordinator or driver response to customer/hotel needs
- clean, sanitize, and polish bell carts along with other equipment in the department
- maintain a clean front drive area
- clearly communicate guest parking procedures, applicable cost to arriving guest, valet retrieval procedures and issue the proper valet ticket for hotel guest
- perform valet services which include issuing and completing valet ticket, performing valet vehicle damage survey, and utilizing the full use of valet parking technology
- perform inventory on valet cars and adjust key boards to reflect current vehicles in garages
- initiate request to taxi cab companies upon request by phone or curbside
- answer phones and provide information as needed
- assist Guest Services as needed based on business demands
- navigate bell cart through public areas, guest room corridors, and to elevators
- perform other duties as assigned by Supervisor or Management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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