Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
short-term disability
long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Employer matching
Hilton hotel travel discount
Paid Time Off
free meal
Annual VIA bus pass
Quarterly Incentive Bonus
Referral Bonus
Team Member Assistance Program
Team member complimentary parking
Job Description
The Hilton Palacio del Rio is a distinguished hotel located in the heart of San Antonio, Texas, renowned for its commitment to delivering exceptional hospitality and outstanding customer service. As a member of the Hilton family, this hotel embodies a culture that values every team member and guest, cultivating an environment where every individual's contribution is appreciated and respected. Hilton Palacio del Rio stands as a beacon of quality lodging and exemplary service in the hospitality industry, consistently exceeding guest expectations through its dedicated staff and well-maintained facilities.
This establishment is built on strong core values that guide all ... Show More
This establishment is built on strong core values that guide all ... Show More
Job Requirements
- Valid Texas driver's license
- Ability to lift and carry heavy luggage
- Good physical condition
- Ability to work in all weather conditions
- Availability to work flexible hours including weekends and holidays
- Strong customer service orientation
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate clearly and courteously
- Basic knowledge of local area and attractions
- Ability to operate vehicles safely
- Strong interpersonal skills
- Reliable and punctual
Job Duties
- Greet guests immediately with a warm hospitable smile and welcome using a clear and courteous speaking voice
- Retrieve guest items from cars, buses, vans and carts
- Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items inside the hotel
- Respond immediately to customer inquiries regarding hotel features, services and assistance
- Provide clear and understandable direction to hotel facilities, restaurants, lounges and nearby attractions from the valet podium
- Cover duties of doorpost, key coordinator or driver response to customer/hotel needs
- Clean, sanitize, and polish bell carts and other department equipment
- Maintain a clean front drive area
- Clearly communicate guest parking procedures, applicable cost to arriving guests, valet retrieval procedures and issue proper valet tickets
- Perform valet services including issuing and completing valet tickets, performing vehicle damage surveys, and using valet parking technology
- Perform inventory on valet cars and adjust key boards to reflect current vehicles in garages
- Initiate requests to taxi cab companies upon request by phone or curbside
- Answer phones and provide information as needed
- Assist Guest Services based on business demands
- Navigate bell carts through public areas, guest room corridors, and elevators
- Perform other duties as assigned by Supervisor or Management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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