Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.75
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
401K with employer matching
Paid Time Off
Employee travel discount
Free Meals
Quarterly Incentive Bonus
Referral Bonus
complimentary parking
Job Description
Hilton Palacio del Rio is a distinguished hotel renowned for its commitment to hospitality and exceptional customer service. Located in the heart of San Antonio, Texas, this establishment provides guests with a welcoming and comfortable stay characterized by a dedicated team that treats both guests and staff as family. Emphasizing core values such as "Every Person Matters," "Together We Can Do Great Things," and "This Is More Than a Job," Hilton Palacio del Rio fosters a culture centered on doing the right thing because it is the right thing to do. This commitment not only enhances guest experiences but also... Show More
Job Requirements
- Valid Texas driver's license
- Ability to safely operate motor vehicles
- Physical ability to lift and carry luggage and packages
- Strong customer service orientation
- Ability to work flexible hours including weekends and holidays
- Good communication skills
- Ability to stand and walk for extended periods
- Must be punctual and reliable
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in valet driving or hospitality customer service preferred
- Valid Texas driver’s license
- Ability to communicate clearly and professionally with guests
- Strong interpersonal and customer service skills
- Ability to handle physical aspects of the job including lifting and carrying luggage
- Basic knowledge of hotel services and local area attractions
Job Duties
- Greeting guests immediately with a warm hospitable smile and welcome using a clear and courteous speaking voice
- Retrieve guest items from cars, buses, vans and carts
- Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items inside the hotel
- Respond immediately to customer inquiries regarding hotel features, services and assistance
- Provide clear and understandable direction to hotel facilities, restaurants, and lounges and nearby attractions from the valet podium
- Responsible to cover duties of doorpost, key coordinator or driver response to customer/hotel needs
- Clean, sanitize, and polish bell carts along with other equipment in the department
- Maintain a clean front drive area
- Clearly communicate guest parking procedures, applicable cost to arriving guest, valet retrieval procedures and issue the proper valet ticket for hotel guest
- Perform valet services which include
- issuing and completing valet ticket, performing valet vehicle damage survey, and utilizing the full use of valet parking technology
- Perform inventory on valet cars and adjust key boards to reflect current vehicles in garages
- Initiate request to taxi cab companies upon request by phone or curbside
- Answer phones and provide information as needed
- Assist Guest Services as needed based on business demands
- Navigate bell cart through public areas, guest room corridors, and to elevators
- Other duties as assigned by Supervisor or Management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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