Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $19.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
wellness programs
Job Description
The Sycuan Band of the Kumeyaay Nation has a rich history stretching back many centuries as a resilient community of people who lived together, farming, hunting, and fishing to survive. Today, the Sycuan Tribe proudly governs its Reservation located in the San Diego region and has expanded into a thriving enterprise that includes the ownership and operation of a state-of-the-art Casino and Golf Resort, along with various other business ventures. This blend of cultural heritage and modern business acumen defines Sycuan as a unique and welcoming community.
As one of the most recognized Tribal enterprises in the Sa... Show More
As one of the most recognized Tribal enterprises in the Sa... Show More
Job Requirements
- 6 months guest service experience
- Data entry experience
- Valet experience
- Ability to interact effectively with team members and guests
- Ability to communicate effectively in the English language
- Ability to maintain professionalism and composure
- Ability to complete forms and documents
- Ability to understand and follow verbal directives and written directions
- Ability to perform data entry
- Ability to accept constructive criticism
- Ability to appear for work on time
- Ability to sit or stand for up to eight hours at a time in all weather conditions
- Ability to perform simple mathematical calculations
- Ability to maintain confidentiality
- Ability to multitask in a fast-paced work environment
Job Qualifications
- 6 months guest service experience
- Data entry experience
- Valet experience
- Ability to interact effectively with team members and guests
- Ability to communicate effectively in the English language
- Ability to maintain professionalism and composure
- Ability to complete forms and documents
- Ability to understand and follow verbal directives and written directions
- Ability to perform data entry
- Ability to accept constructive criticism
- Ability to appear for work on time
- Ability to sit or stand for up to eight hours at a time in all weather conditions
- Ability to perform simple mathematical calculations
- Ability to maintain confidentiality
- Ability to multitask in a fast-paced work environment
- Working knowledge of Computerized Valet Parking System software
- Proficiency in Microsoft Word and Excel
- Multi-lingual
Job Duties
- Provides guest with transportation service by answering incoming calls, greeting callers in a friendly and courteous manner, coordinating Valet and Bell services based on guest requests, providing information regarding shuttle routes, and notifying the Transportation Shift Manager of guest concerns and complaints
- Coordinate transportation service requests by scheduling airport pick-ups and drop offs, guest event transportation, setting calendar reminders, and dispatching both on and off-site guest transportation needs with appropriate personnel
- Promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, thanking guests upon departure, answering general inquiries regarding valet and casino service, and notifying Transportation Shift Manager of any guest complaints
- Provides guests with valet parking service by collecting keys from guest, giving guest identification receipt, placing matching identification tag on key and vehicle, delivering key and tag to valet attendant, following established procedures, and entering guest's information into Computerized Valet Parking System
- Performs general administrative duties, including coordinating off-site event logistics, orienting new hires to office procedures, maintaining data entry and supply inventory, and providing support to shift managers and supervisors
- Handles calls on behalf of the Shift Manager during peak times and assists with guest relations, accident claims, and other operational needs as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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