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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.74 - $25.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Job Description
Carle Health is a comprehensive healthcare system dedicated to improving the health and well-being of communities across central and southeastern Illinois. With nearly 17,000 team members and providers, Carle Health is known for delivering top-quality patient care through its network of eight award-winning hospitals and a multispecialty provider group consisting of over 1,500 doctors and advanced practice providers. The organization is recognized not only for its exceptional patient services but also for its commitment to fostering a work environment where every employee feels valued, respected, and empowered. Carle Health is also active in medical education, developing future healthcare leaders through... Show More
Job Requirements
- Driver's license - Illinois Secretary of State (ILSOS)
- prior customer service experience
- ability to assist individuals with mobility issues
- capability to oversee traffic flow at busy entry points
- effective problem-solving skills for customer concerns
- ability to complete incident reporting
- physical ability to assist with patient transports
- commitment to maintaining patient safety and comfort
Job Qualifications
- Driver's license - Illinois Secretary of State (ILSOS)
- experience in customer service
- knowledge of patient transport and mobility assistance
- ability to operate transfer and lift equipment
- strong communication and interpersonal skills
- ability to handle emergency situations and report incidents
- experience with KIOSK or similar technology for patient check-in
Job Duties
- Provides valet services
- assists customers with mobility issues when entering or exiting their vehicles
- completes incident reports on injuries and helps care for injured
- facilitates smooth flow of traffic at entrances to Carle on Curtis
- assists patients with unloading and loading their belongings needed for appointments
- oversees customer service needs and patient throughput
- alerts clinical team with any urgent or emergent patient needs
- assists patients with utilizing the KIOSK for appointment check-in
- assists with customer service concerns, issues, and complaints by identifying the problem and coordinating appropriate corrective action
- reports issues and corrective actions to supervisor and consults with department leaders as needed
- assists Customer Service Liaison with patient transports
- provides assistance to patients and visitors at building entryways
- maintains competency on transfer/lift equipment and processes
- directs patients and visitors to designated areas within the Curtis building
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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