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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
flexible spending accounts
401k
vacation
sick leave
Holiday pay
discount programs
Job Description
Ace Parking is a nationally recognized leader in parking management, proudly serving clients for over 72 years. As one of the largest privately held management companies in the industry, Ace Parking has earned its reputation through a commitment to excellence and a strong focus on people, who are considered the cornerstone of its continued success. The company operates with a core philosophy of earning "Every Thank You" by treating clients, partners, guests, and employees with the utmost respect, courtesy, and professionalism. This customer-centric approach has positioned Ace Parking as a trusted partner in the marketplace, continually evolving by embracing new... Show More
Job Requirements
- high school diploma or ged
- excellent communication and interpersonal skills
- ability to remain calm and effective in high-pressure situations
- excellent problem-solving and decision-making abilities
- attention to detail and organization
- physical ability to move quickly and lift heavy items up to 50 lbs
- previous valet or customer service experience is a plus
Job Qualifications
- high school diploma or ged
- excellent communication and interpersonal skills
- ability to remain calm and effective in high-pressure situations
- excellent problem-solving and decision-making abilities
- attention to detail and organization
- physical ability to move quickly and lift heavy items up to 50 lbs
- previous valet or customer service experience is a plus
Job Duties
- lead a team of customer service staff while maintaining a positive work environment
- act as a liaison between the management and customer service teams
- promptly and safely park and retrieve vehicles following company policies and procedures
- maintain accurate records of parked vehicles and ensure keys are securely stored
- adhere to company policies and safety guidelines at all times
- greet guests warmly and professionally establishing a positive first impression
- effectively communicate parking procedures and fees to guests
- assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner
- coordinate with fellow team members to ensure efficient service delivery
- foster a collaborative and supportive team environment treating colleagues as an extension of your work family
- assist team members during peak times or when needed promoting a sense of unity and cooperation within the department
- provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns
- exhibit a friendly and courteous demeanor always willing to go the extra mile to meet guest expectations
- maintain cleanliness and organization of the parking lot and surrounding areas including clearing any debris or trash
- provide additional customer service assistance as needed such as carrying bags or assisting with directions
- maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately
- report any maintenance issues or equipment malfunctions promptly to minimize downtime
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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