Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.48
Work Schedule
Weekend Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company dedicated to providing exceptional parking solutions and outstanding customer service across various venues and locations. Known for its commitment to quality and professionalism, Towne Park offers a comprehensive range of parking services that cater to the needs of its diverse clientele. The company emphasizes creating a seamless and convenient parking experience coupled with superior guest interactions, ensuring customer satisfaction remains at the forefront of its operations. Towne Park operates in multiple markets and is recognized for its dedication to safety, hospitality, and operational excellence.
The Guest Service Associate position at ... Show More
The Guest Service Associate position at ... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Valid driver’s license and clean driving record
- Must be at least 18 years of age
- Ability to pass a criminal background check
- Ability to pass a drug screen
- One month related experience or training or equivalent combination of education and experience
- Knowledge of customer and personal service principles and processes
- Ability to read and write standard English
- Ability to comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Ability to present information effectively in small group situations
- Ability to perform basic arithmetic including money calculations
- Understanding of 24 hour and military time
- Ability to understand applicable rates
- Ability to operate a manual transmission highly desirable
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- A valid driver’s license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background and drug screen
- One (1) month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- Ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate places that are approved by the location
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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