Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Standard Hours
Benefits
competitive salary
Equal opportunity employer
hotel employee discounts
Career growth opportunities
supportive work environment
Job Description
The Ala Moana Hotel by Mantra is a prominent and well-established hotel located in Honolulu, Hawaii. It is a proud member of the Accor Hotel group, which is one of the leading global hospitality companies boasting over 4,900 hotels across 39 brands in 110 countries. Known for its welcoming atmosphere and strong connection to the local community, this hotel is often regarded as the Kama'aina hotel of choice by visitors and employees alike. The hotel takes pride in offering exceptional service, nurturing a culture of inclusion, and providing numerous opportunities for growth and development for its staff. As part of... Show More
Job Requirements
- High school diploma or equivalent
- Clean drivers abstract and Hawaii driver's license
- Ability to grasp, lift and/or carry packages, boxes, and luggage up to 50+ pounds
- Ability to effectively deal with customers with patience, tact, and diplomacy
- Ability to read and write English
- Ability to stand, walk, or sit to perform job functions
- Hearing and visual ability to detect emergency situations
- Ability to perform tasks requiring bending, stooping, kneeling, and walking
- Knowledge of local area and attractions
Job Qualifications
- No prior experience required
- High school diploma or equivalent
- Clean drivers abstract and Hawaii driver's license
- Ability to grasp, lift and/or carry otherwise move packages, boxes, and luggage up to 50+ pounds
- Sufficient manual dexterity in one hand to be able to load and unload luggage
- Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
- Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists
- Ability to stand, walk and or sit and continuously perform essential job functions
- Hearing and visual ability to observe and detect signs of emergency situations
- Perform tasks requiring bending, stooping, kneeling, and walking
- Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and services
- Considerable knowledge of city and surrounding areas
Job Duties
- Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options
- Immediately take or retrieve the vehicle to or from the parking garage
- Carefully operate customers' vehicles ensuring no damage to the vehicle
- Operate vehicles without changing any existing settings within the vehicle such as the radio station
- Maintain driveway traffic flow to allow main hotel entrance accessibility and ensure ample space for passenger and luggage loading and unloading
- Greet guests immediately with a friendly and sincere welcome
- Assist Doorman in opening car doors for arriving and departing customers
- Respond immediately to customer inquiries regarding hotel features, services, and assistance
- Provide clear and understandable information regarding parking rates and options and directions to hotel facilities and nearby attractions
- Assist Bellman with guest's luggage
- Lift guest's items from their vehicle and place on baggage carts
- Answer the entrance telephone and provide clear, accurate information to guests and employees
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
- Clearly communicate guest parking procedures and applicable costs to arriving guests
- Other duties as assigned by the supervisor such as assisting as Bellhelp
Job Qualifications
Experience
No experience required
Job Location
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