Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.53
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
inclusive work environment
Job Description
The Ala Moana Hotel by Mantra is a distinguished member of the Accor Hotel group, one of the world’s leading hospitality companies with over 4,900 hotels across 39 global brands in 110 countries. This hotel is a landmark establishment located in Honolulu, known affectionately as the Kama'aina hotel of choice, both for visitors and locals alike. It reflects a commitment to exceptional hospitality, community values, and a warm local spirit, making it a preferred destination for guests seeking authentic Hawaiian experiences combined with modern comfort and service excellence. The hotel operates as part of a global network yet retains a... Show More
Job Requirements
- High school diploma or equivalent
- Clean drivers abstract and Hawaii driver’s license
- Ability to grasp, lift and/or carry packages, boxes, and luggage up to 50+ pounds
- Ability to stand, walk and/or sit and continuously perform essential job functions
- Ability to read and write English
- Hearing and visual ability to detect emergency situations
- Good communication skills
- Physical ability to perform tasks requiring bending, stooping, kneeling, and walking
Job Qualifications
- No prior experience required
- High school diploma or equivalent
- Clean drivers abstract and Hawaii driver’s license
- Ability to grasp, lift and/or carry otherwise move packages, boxes, and luggage up to 50+ pounds
- Sufficient manual dexterity in one hand to be able to load and unload luggage
- Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
- Ability to read and write the English language to ascertain information from luggage tags and claim checks, to write numbers and names on claim checks and room lists
- Ability to stand, walk and or/sit and continuously perform essential job functions
- Hearing and visual ability to observe and detect signs of emergency situations
- Perform task requiring bending, stooping, kneeling, and walking
- Considerable knowledge and ability to communicate clear directions to nearby local attractions and hotel facilities and service
- Considerable knowledge of city and surrounding areas
- Prior guest service or other hospitality experience preferred
- Prior valet experience preferred
Job Duties
- Assist hotel customers with parking requests, issuing claim tickets and explaining parking rates and options
- Immediately taking/retrieving the vehicle to/from the parking garage
- Carefully operating customers’ vehicles ensuring no damage is caused to the vehicle
- Operating vehicles without changing any existing settings within the vehicle such as the radio station
- Maintain driveway traffic flow to allow main hotel entrance accessibility and ensuring ample space for passenger and luggage loading and unloading
- Greet guests immediately with a friendly and sincere welcome
- Assist Doorman in opening car doors for arriving and departing customers
- Respond immediately to customer inquiries regarding hotel features, services, and assistance
- Provide clear and understandable information regarding parking rates and options and directions to hotel facilities and nearby attractions
- Assist Bellman with guest’s luggage
- Lifting guest’s items from their vehicle and placing on baggage carts
- Answer the entrance telephone and provide clear, accurate information to guests and employees
- Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes
- Clearly communicate guest parking procedures and applicable costs to arriving guests
- Other duties as assigned by the supervisor such as assisting as Bellhelp
Job Qualifications
Experience
No experience required
Job Location
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