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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $15.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Generous Paid Time Off
Comprehensive health plans
Life and Disability Insurance
401(k) Plan
Employee assistance program
parental and caregiver leave
Sick Time Off
Job Description
Memorial Hermann Sugarland is part of the Memorial Hermann Health System, one of the leading healthcare providers in Texas known for its commitment to patient care, innovation, and community involvement. Memorial Hermann Sugarland operates as a full-service hospital offering a wide range of medical services with a focus on exceptional healthcare delivery in a supportive, patient-centered environment. The organization prioritizes excellence in healthcare service and creates a workplace where dedicated professionals can thrive and make a meaningful impact on their community. With a focus on high standards and compassionate service, Memorial Hermann continues to be a trusted name in healthcare... Show More
Job Requirements
- At least 18 years of age
- Valid driver’s license
- Ability to operate manual transmission vehicles
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for entire duration of shift
- Previous valet experience preferred
Job Qualifications
- At least 18 years of age
- Valid driver’s license
- Ability to operate manual transmission vehicles
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred
Job Duties
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when needed
- Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- Meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- Retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- Provide excellent customer service to guests
- respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Request and collect relevant fees for use of service
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary
- Communicate professionally at all times with guests, client, and teammates
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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