Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $11.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid community service days
Job Description
Valencia Hotel Group is a prestigious hospitality company known for its collection of unique hotels designed for passionate travelers. Each property within the group is intentionally crafted to blend modern design with classic character, delivering a memorable experience in the heart of their locations. Recognized for excellence, Valencia Hotel Group has earned spots on Newsweek's list of America's Greatest Workplaces, including distinctions for Women and Job Starters in 2024. As an equal opportunity employer, the company prides itself on fostering a diverse and inclusive workforce, ensuring every employee is valued and empowered.
The role available at Valencia Hotel ... Show More
The role available at Valencia Hotel ... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service or hotel operations experience preferred
- Valid driver’s license
- Ability to lift and carry packages and luggage up to 50 lbs
- Ability to push and pull bell carts up to 100 lbs
- Good communication skills
- Ability to work flexible shifts including mornings and evenings
- Ability to stand and walk for extended periods
- Ability to maintain courteous behavior with guests and team members
Job Qualifications
- High school diploma or equivalent
- Prior experience in hotel operations or customer service preferred
- Ability to communicate effectively with guests and team members
- Ability to work productively in a team environment
- Effective multitasking skills
- Composure and patience under pressure
- Prefer hotel experience and background
- TABC certification
- Valid driver’s license
Job Duties
- Contribute positively to the team within the department
- Prepare for all guest requests
- Participate in ongoing training
- Comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
- Maintain regular attendance in compliance with scheduling requirements
- Check arriving guests into the Oobeo valet application
- Complete other duties as assigned by Supervisor
- Greet and engage with guests to ensure quality of service and recover guest confidence
- Resolve guest and associate issues professionally and thoroughly
- Unload baggage from vehicles and taxis
- Open entrance doors for guests
- Answer questions and provide information and assistance
- Ensure charges and postings are processed prior to guest departure
- Keep work areas clean and organized
- Be courteous to customers and employees
- Report unsafe conditions promptly
- Maintain hotel equipment properly
- Return customer vehicles timely upon request
- Promote good customer relations with friendly demeanor and willingness to help
- Observe safety precautions
- Escort guests to rooms and provide partial escorts
- Assist with transportation and handling of luggage
- Offer information about hotel services, points of interest, directions, and dining
- Explain hotel amenities and room features
- Inspect guest rooms for order and sufficient supplies during escort
- Deliver packages, luggage, and belongings
- Serve as alternate or additional valet, bellman, or doorman when required
- Complete errands as requested by Valencia Services and other departments
- Stay later than scheduled shift if needed to assist parking and accommodate guests
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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