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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $16.90
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a well-established company specializing in parking management services, renowned for its commitment to professionalism, customer service, and operational excellence. As a leader in the parking industry, Towne Park provides innovative parking solutions tailored to meet the unique needs of clients across various sectors including commercial, residential, and event parking management. The company prides itself on creating rewarding environments for its employees while delivering exceptional service experiences to guests and patrons. Towne Park’s focus on safety, efficiency, and hospitality has fostered a strong reputation and dependable partnerships with its clients nationwide.
The role of Guest Service Assoc... Show More
The role of Guest Service Assoc... Show More
Job Requirements
- High school diploma or equivalent
- Valid driver’s license for the state or commutable distance
- One month of related experience or training, or equivalent combination of education and experience
- Knowledge of customer and personal service principles
- Ability to read, write and comprehend English
- Effective interpersonal communication skills
- Basic math skills including addition, subtraction, multiplication and division
- Understanding of 24 hour and military time
- Knowledge of applicable parking rates
- Ability to operate vehicles carefully
- Ability to perform parallel parking
- Physical ability to exert up to 100 pounds of force occasionally
- Ability to stand or sit for extended periods
- Willingness to work outdoors in various weather conditions
- Availability for Monday through Sunday schedule
- Ability to follow established procedures and instructions
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state applied to work or within commutable distance
- One month related experience or equivalent education and experience
- Knowledge of principles and processes for customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend instructions, correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to perform basic arithmetic with three-digit numbers and money
- Ability to understand 24 hour and military time systems
- Ability to understand rates related to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledge and greet guests within five feet
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide information about facility amenities and local attractions
- Deliver messages and guest amenities
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys
- Complete and maintain ticket information including key tags, guest folios, vehicle locations, damage surveys and claim check receipts
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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